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Large Loss Handler (Motor Claims)



Posted over 30 days ago...


Join Marshmallow as a Large Loss Specialist and revolutionize insurance claims handling with a customer-centric approach


icon Salary

No salary declared 😔

icon Location

London, UK - Remote

icon Nomad Friendly?

100% Remote- Worldwide

icon Expires

Expires at anytime

Organisation summary

Marshmallow is a dynamic, profitable, and growing company transforming the insurance industry. They focus on leveraging technology to provide fair insurance prices for those moving to the UK, serving the underserved in financial services, and solving pressing problems. With a culture of inclusivity and empowerment, Marshmallow offers a supportive and flexible work environment that encourages innovation and personal growth.

Role Summary

  • Manage a portfolio of high-value and complex large loss Motor Claims.
  • Investigate and resolve claims efficiently while minimizing leakages.
  • Provide expert technical advice to enhance the claims handling process.
  • Engage in proactive and collaborative management of claim disputes and resolutions.

Role Requirements

  • Proven experience in handling catastrophic or multi-track/high-value Motor Claims.
  • Exposure to claims valued over £100k across various disciplines.
  • In-depth knowledge of Large Loss claim handling procedures, CPR, PPO, MIB Tech disputes.

Application Process Details

  • Competitive bonus scheme and flexible working options.
  • Learning and development opportunities, with a range of health and wellbeing benefits.
  • Comprehensive interview process, including background checks.

Marshmallow is a company that was started to address the unfair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are profitable and growing, and we need more people to help us tackle the challenges ahead.

The Claims Team at Marshmallow is on a mission to deliver the most delightful and efficient claims experience to our customers. We are looking for Large Loss Specialists to manage a portfolio of some of Marshmallow’s highest value and complex large loss claims. The team deals with claims involving complex injuries, and they are relied on to provide technical advice and guidance to improve claims handling capability.

As a Large Loss Handler, you will be handling a portfolio of complex and high value Motor Claims in a proactive and collaborative manner. You will be investigating and resolving claims to provide excellent claims handling service with minimal leakages. You will also be managing claim disputes and other material claims issues to resolve and settling claims in a timely manner and on economic basis.

We are looking for someone with proven experience in catastrophic or multi-track / high value and complex Motor Claims handling and exposure to claims valued in excess of £100k in multiple disciplines (Credit Hire, Personal Injury and Costs). You should have a comprehensive understanding of Large Loss claim handling processes/procedures, CPR, PPO, MIB Tech disputes gained from previous experience.

At Marshmallow, we offer flexible working, a competitive bonus scheme, a flexible benefits budget, mental wellbeing support, learning and development opportunities, private health care, a medical cash plan, a tech scheme, sabbatical leave, and work from anywhere opportunities. We also have a thorough interview process and carry out background checks on all new hires.

We are committed to hiring without judgement, prejudice or bias, and we encourage everyone to apply for our open roles. We are working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.


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