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Senior Liability Claims Handler



Posted over 30 days ago...

Join Marshmallow's Innovative Claims Subrogation Team and Revolutionize Insurance for the Underrepresented


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No salary declared 😔

icon Location

London, UK

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Hybrid (In-person ~2 days / week)- London United Kingdom

icon Expires

Expires at anytime

Organisation summary

Marshmallow is a forward-thinking insurance company on a mission to provide fair pricing and exceptional services to those who have moved to the UK. By focusing on individuals often neglected by traditional financial institutions, Marshmallow stands out as a champion for diversity and fairness in the insurance market. Join a company that's not only growing rapidly but is also dedicated to making a significant difference in people's lives.

Role Summary

  • Play a key role in building and optimizing the Claims Subrogation Team's processes.
  • Manage your own caseload efficiently, ensuring all targets are met.
  • Develop robust relationships with internal and external stakeholders.

Role Requirements

  • Minimum of 2 years' experience in motor claims, specifically in recovery and third-party functions.
  • Proven track record in liability resolution and cost negotiation.
  • Experience in fast-paced team environments and a willingness to take on the challenges of a dynamic, growing team.


  • Flexible working arrangements with a hybrid office model.
  • An allowance for a flexible benefits budget and personal growth resources.
  • Access to mental health support and a competitive bonus scheme.
  • Inclusive health care benefits and tech purchase schemes.

Application Process Details

  • Initial 30-minute call with the Talent Acquisition Team.
  • One-hour skill-based interview discussing your experience with the Claims team.
  • One-hour cultural fit interview to ensure alignment with company values and processes.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We are looking for an outstanding candidate to join our growing Claims Subrogation Team. You will have the chance to help us build our processes and monitoring and we will rely on your experience and knowledge to challenge a new and effective way of working. You will be responsible for your own caseload and will build strong relationships with both internal and external stakeholders to ensure we are delivering on all key targets.

Job Requirements 2 years relevant experience in the motor claims space, across the recovery and third party functions with experience in resolving liability and cost negotiation. You’ve seen first hand what it’s like to be part of a fast-growing team and are open to the challenge of developing new teams in a new and exciting team.

Benefits Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. Flexible benefits budget - £50 per month to spend on a Ben Mastercard. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Learning and development – Personal budgets for books and training courses to help you grow in your role. Competitive bonus scheme - designed to reward and recognise high performance. Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches. Medical cash plan - To help you with the costs of dental, optical and physio (plus more!). Tech scheme - Get the latest tech for less.

Application Details We break it up into 3 stages: Initial call with a member of our TA Team (30 mins). A skill-based interview where you will discuss your previous experience with two members of the Claims team (1 hour). A culture interview to check that your work style fits our processes and values (1 hour).


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