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Customer Support Associate

Birdie Care


Posted over 30 days ago...


Join Birdie as a Customer Support Associate and contribute to revolutionizing home healthcare with your exceptional support skills.


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London, UK

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In-person- London United Kingdom

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Expires at anytime

Organisation summary - Birdie is a pioneering home healthcare technology platform on a mission to transform the lives of older adults. With its cutting-edge solutions, Birdie empowers care providers to deliver superior care and streamline operations. As a B-Corp, Birdie is recognized for its commitment to social impact, earning a spot as one of the top two Home Health Tech providers in 2021. Birdie's team is driven by a passion for care, health, and technology, making it an exciting place to grow and make a difference.

Role SummaryProvide exceptional support to partners and caregivers through live chat and email.Investigate, triage, escalate, and resolve issues with the care management platform.Ensure a seamless and positive experience for users of Birdie's solutions.

Role RequirementsExcellent written and verbal English communication skills.Prior experience in Customer Support, preferably with software platforms.Proficiency with Live Chat support systems, and capability in providing email & telephone support.Ability to work independently, coupled with a collaborative spirit.A passion for delivering outstanding customer support.Flexibility in a fast-paced, start-up environment.

About Birdie: Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021. Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs.

The Role: Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with birdie, providing support across our live chat and email channels with a human and personal approach. You'll be responsible for investigating, triaging, escalating and resolving any issues raised by care managers and care professionals. Our product is a care management, rostering and billing platform for the care industry and you will be assisting with it's usage and understanding.

Job Requirements: You have brilliant written and verbal English communication skills. You have experience of working in Customer Support and ideally supporting a software platform/package. You are not afraid to ask for help or a 2nd opinion. You have experience using Live Chat support systems and are also comfortable giving email & telephone based support. You're comfortable working independently, but also know when to ask for advice or support from others. You are passionate about customer support and are committed to going above and beyond for your customers, pulling in whatever resources needed to deliver a great experience for them. You are comfortable with a start-up environment, fast-moving projects and agile approaches and able to prioritise and manage multiple tasks.

Benefits: We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth. Our salary packages are competitive, the role is £25K. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK. This role will need to be based in one of the following countries; UK, Spain, Ireland, Germany or France. We organise regular in-person events and online socials to make sure you can meet up with peers. If you want to come to the offices in London or Berlin, you're most welcome of course! Birdie cannot currently support any visa applications, we do require permanent right to work in the role’s location.


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