Infrastructure Support - IT Junior Associate

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

If you have questions about the company or open roles you can Chat with an insider

Job Description

As an IT Associate in Infrastructure Support, you will be called to assist our internal users with technical issues or questions relating to the modern workspace services at EcoVadis. This includes but is not restricted to workstations, network and enterprise applications. You will be managing requests and incidents from customers mainly through our service desk and communicating with them through the mentioned tool or over our messaging platforms, helping customers diagnose technical issues and resolving those.

Responsibilities:

• Efficiently process IT support tickets, ensuring timely resolution and excellent customer service;
• Manage the technical and process documentation where appropriate;
• Install, test and maintain corporate workstations and office peripherals;
• Manage and maintain stock of IT equipment and supplies;
• Provide on-site and remote assistance to end-users, troubleshooting hardware and software issues;
• Support and train end users on solutions managed and maintained by the IT department;
• Collaborate with team members to deliver high-quality technical support;
• Follow established ITIL practices for incident and problem management;
• Stay informed about the latest technologies and industry best practices.

Qualifications

• Solid knowledge of Microsoft Windows operating systems;
• Experience with Intune and Mobile Device Management (MDM);
• Familiarity with Entra ID (former MS Azure AD);
• ITIL certification is a plus;
• Knowledge of MacOS is desirable;
• Excellent problem-solving and communication skills;
• Ability to work both independently and collaboratively in a team;
• Proactive and eager to learn;
• Good knowledge of Google Workspace/GSuite products/Microsoft Office suite;
• Good organization skills, ability to systematize and prioritize;
• Attention to details;
• Strong communication skills – written and verbal;
• Fluency in English required (written and oral).

Additional Information

Location: Warsaw, Poland (Hybrid Work - at least 3 days in the office)
Start date: ASAP

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:

• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid/ full remote work
• Remote work from abroad policy
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).