US Senior Program Manager

JOB LOCATION

We are a remote-first company. You will work from home. However, this role requires local travel and an understanding of the local business ecosystem. We are therefore only accepting candidates in one of the following locations:

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• DC
  
• Georgia
  
  
  
• California
  
• New Jersey
  
• Texas
  
  
  

COMPANY OVERVIEW

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the ambition of making education and career opportunities accessible to everyone.

The school offers numerous open and free-access courses, along with accredited programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more—all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields.

From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes since 2018 and subsequently obtaining B Corp certification in 2021—a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023.

Our goal: to become a leader in solutions for apprenticeships and professional retraining.

OpenClassrooms. Education that works.

WHY ARE WE HIRING ?

We are seeking a dedicated and organized individual to fill the role of Senior Program Manager. The successful candidate will implement and manage our apprenticeship and other funded programs and support SMB and enterprise-level clients to ensure the development and success of funded training programs within our organization.


YOUR MISSIONS :

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  Lead, coordinate, manage, or participate in the following stages of the overall eLearning project plan, working with internal and external teams to ensure the successful execution and delivery of funded programs.
  The teams are listed below:

  
  
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  • Engagement management with external partners, Community Colleges, WorkForce Development Boards, and other Community-Based Organizations

    
    

  • Accreditation and Quality Assurance teams to establish and maintain quality standards for course materials and deliver and ensure all training programs comply with relevant industry standards and regulations.

    
    

  • Communications and marketing teams to properly promote the program internally and externally.

    
    

  • Partnerships, admissions, and sales teams are needed to ensure maximum program enrollment levels.

    
    

  • Financial Aid teams to correctly register all new students.

    
    

  • Student Success teams - responsible for mentoring and educational content in order to maximize student success throughout the program (certification rate, etc.).

    
    

  • Employers, sales, and career services teams should develop a placement action plan and achieve a high placement rate.

    
    

  • The finance team (and all other relevant teams) to monitor budget compliance and support our billing efforts throughout the program.

    
    

  • Data and product teams to maximize program efficiency and scalability and be able to report on all relevant metrics

    
    
  
  

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• Account Management
  
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    Manage from end-to-end our OpenClassrooms Training Programs, including employer onboarding, regular status updates on the learner's progress and any escalation process with customers;
    
  • Manage relationships with all Employers and serve as a strategic advisor to our B2B clients to ensure successful program delivery.
    
  • You will own the entire success of the program;
    
    
    
  
  
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  Build, lead, and develop a world-class customer experience
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  • 
    Take part in continuously improving the customer experience and sharing best practices and results with the rest of the team through documentation.
    
  • Contribute to the creation of global program experience by observing, replicating, and adapting the existing UK and French business model processes.
    
  
  
  

YOUR FUTURE TEAM : 

This job will report to Lisa Skelly, Senior Director of Customer Success.

YOU WILL LOVE THIS JOB IF

You have these expected skills and experience:

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• Proven experience in program and client management, ideally in an online education environment.

  
  

• Skills in managing large projects and budgets

  
  

• Leadership and ability to break down silos

  
  

• A true passion for education, job training, and job placement (helping others succeed).

  
  

• Proven experience working with registered Apprenticeship programs.

  
  

• Track record of over-achieving quota and driven by successful outcomes

  
  

• Strong organizational and project management skills.

  
  

• Excellent communication and interpersonal skills.

  
  

• Familiarity with learning management systems and online education tools.

  
  

• Ability to adapt to technological changes and innovations in online education

  
  

• Experience and capabilities working with digital tools and web presentation tools

  
  

• Experience working with Salesforce

  
  

• Ability to work independently and as part of a team.

  
  

• Desire to work in a performance-focused, KPI-oriented team in a transparent environment;

  
  

• Strong problem-solving skills.

  
  

• Attention to detail and a commitment to quality.

  
  

• A passion for education and a desire to help students succeed.

  
  

• Native English

  
  

YOUR BACKGROUND

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• 3-5 years of experience in a similar position

  
  

• A minimum of 2 years in a scale-up/start-up environment

  
  

• A minimum of 2 years experience working in the education sector, specifically in the areas of Apprenticeship, Funded Training programs, WorkForce Development Boards, Skills First Learning etc.

  
  

• A minimum of 2 years of experience using Salesforce regularly

  
  

 At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.

OUR PERKS :

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• OpenClassrooms operates as a "remote-first" company, making remote work the standard. You can work remotely from any of the following states: Texas, DC, Georgia, California, New Jersey
  
• Our work environment and culture are rooted in the company's four core values:we care, we dare, we persist, we tell it as it is.
  
  
• 
  Stock option plan for all employees
  
• 401(k) with a 5% match
  
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  Health Insurance with United Health Care (100% covered for you and 75% covered for your family)
  
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  Dental & Vision Insurance with Guardian (100% covered for you and 75% covered for your family)
  
• Company-provided MacBook.
  
• Access to OpenClassrooms' training catalog.
  
• 20 days of Paid Time Off per year
  
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  5 "Caretaker Days" per year are provided, allowing you to take care of your loved ones.
  
• Complimentary access to the Teale app (mental health solution)
  

HIRING PROCESS

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•  Virtual meeting with the Hiring Manager (1 hour)
  
• You may be requested to complete a case study
  
• hen, you will meet other team members within the department
  
• You will be asked to provide us with professional references, including contact details  
  

Join our Team !

Intrigued? Let's get to know each other! Apply today — we're looking forward to receiving your application!

Feel free to check out our online course How do we work at OpenClassrooms to better understand our mission, culture, and team composition.

👉 OpenClassrooms' mission is to make education accessible, emphasizing diversity as a catalyst against barriers to education and professional integration. As an employer, we highly value diversity, fostering an inclusive culture. We encourage everyone to apply, regardless of gender, age, orientation, origin, or disability. If you have a disability and we can do something to facilitate your interview process, please let us know.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, tackling new challenges, meeting remarkable individuals every week, and contributing to innovation and education in France and worldwide!