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Supporter Care Advisor



Posted over 30 days ago...


Join WaterAid as a Supporter Care Advisor and contribute to a global mission while delivering outstanding supporter experiences.


icon Salary

£25393 - £26663

icon Location

London, UK (Hybrid Working)

icon Nomad Friendly?

In-person- London United Kingdom

icon Expires

Expires at anytime

Organisation summary: WaterAid is an impactful global non-profit organization dedicated to improving access to clean water, hygiene, and sanitation. It’s an exciting place to work, fostering a diverse, inclusive, and equitable environment that values every team member’s contribution. By joining WaterAid, you become part of a community that is passionate about making a real difference in people's lives worldwide.

  • Role Summary:
    • Engage with supporters directly via calls, post, email, and social media.
    • Provide top-notch support, handling enquiries, concerns, and complaints.
    • Be the first point of contact, inspiring long-term support for WaterAid's mission.
  • Role Requirements:
    • Outstanding customer service experience.
    • Strong communication skills, both written and verbal.
    • Excellent telephone manner and rapport-building abilities.
    • Proficiency in MS Office (Word, Excel, Outlook).
    • Excellent organizational skills with the ability to prioritize effectively.
  • Benefits:
    • 36 days of holiday plus options for additional leave.
    • Generous pension plan with up to 10% employer contribution.
    • Flexible and agile working arrangements.
    • Season Ticket Loan and free annual eye tests.
    • Charitable giving schemes and enhanced parental leave policies.
    • Opportunities for sabbaticals and volunteering.
  • Application Process Details:
    • Submit your CV and cover letter as one document (Word or PDF).
    • Must be eligible to work in the UK.
    • Subject to a basic DBS check as part of the recruitment process.

About WaterAid: WaterAid is a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values. We are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life.

The Role: As a Supporter Care Advisor, you will deliver an exceptional experience to current and potential supporters through engagement of the highest quality; helping with all enquiries, reassuring concerns and complaints, and ensuring supporters feel valued and a key part of our work. This will be through direct communication via a variety of channels including inbound and outbound calls, post, email and social media. You will be the first point of contact to engage, inspire and motivate people to be part of our vital work for the long term.

Job Requirements: Proven experience of excellent customer/supporter service skills, strong written and verbal communication skills, excellent telephone manner with the ability to build rapport on the phone and to engage with supporters, good working knowledge of MS office, especially Word, Excel and Outlook, excellent organisational skills and the ability to prioritise own workload effectively in order to maintain high service level standards and efficiency.

Benefits: 36 days' holiday (including 8 Bank Holidays), option to buy an extra 5 days annual leave, generous pension plan with employer contribution of up to 10%, wide range of flexible and agile-working arrangement, Season Ticket Loan, free annual eye tests, Pay as You Give charitable giving scheme, Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave, Sabbaticals, Volunteer Day.

Application Details: Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.


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