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Recruiter, Customer Operations

Monzo Bank


Posted 4 weeks ago

Join the revolutionary fintech movement at Monzo to make banking accessible to all and shape the future of financial services.


icon Salary

£33000 - £45000

icon Location

Remote (UK)

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100% Remote- Worldwide

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Expires at anytime

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Organisation summary - Monzo is on a mission to transform the banking industry by making money work for everyone. As a digital bank that values community input and transparency, Monzo is dedicated to solving real-world problems instead of pushing financial products. By joining our passionate team, you'll contribute to a company that's changing lives and fostering inclusivity in finance.

  • Role Summary
    • Drive high-volume recruitment for Customer Operations, including Fraud, Financial Crime, and Customer Service, up to Senior Manager level.
    • Forge strong partnerships with Hiring Managers to plan and execute recruitment strategies.
    • Attract and assess candidates through various channels and methods to maintain a diverse and quality pipeline.
    • Align with planning teams on hiring forecasts and refine strategies accordingly.
    • Communicate effectively with teams involved in hiring and onboarding processes.
    • Take full ownership of the hiring cycle to enhance candidate experience and process efficiency.
    • Contribute to impactful projects such as improving interview processes and diversifying candidate pools.
  • Role Requirements
    • Experience in high-volume recruitment, particularly within Customer Operations, Financial Crime, or Fraud, ideally in the FinTech/Financial services sector.
    • Proven track record of managing hiring plans and attraction strategies in a dynamic environment.
    • A commitment to inclusiveness and diversity in the workplace.
    • Strong adaptability and stakeholder management skills.
    • Ability to leverage metrics for informed hiring and planning.
    • Excellent communication skills and fluency in written English.
    • Passion for Monzo’s mission of making money work for everyone.
  • Application Process Details
    • Initial Recruiter Call.
    • Technical / Role Specific Interview.
    • Values Interview.
    • The process typically spans 3 weeks, adjusted to candidate's availability.
    • Direct any questions to [email removed - click apply for more details].

Monzo offers a competitive salary of £33,000 - £45,000, stock options, benefits, flexible working hours, a learning budget, and much more. Both full-time and part-time positions are available, with the opportunity to work remotely or from our Cardiff or London offices.

📍Cardiff, London or Remote | 💰 £33,000 - £45,000 + Benefits |

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

What you’ll be working on: 

We are looking for a high volume Recruiter to join our Customer Operations hiring team to support our continued business growth. As a Recruiter you’ll use your demonstrated experience to understand the needs of our internal stakeholders and deliver an exceptional candidate experience.

Your day-to-day:

  • Delivering against our forecasted volume hiring plan for various Customer Operations teams such as Fraud, Financial Crime, Customer Service and Financial Health up to Senior Manager level.
  • You'll build relationships and Partner with Hiring Managers to brief recruitment plan, understanding their current and future needs to help inform your hiring strategy.
  • Manage requisitions ensuring you’re driving a quality pipeline of diverse candidates through a mix of direct applications, sourcing and social recruiting.
  • Assess candidates through online testing, call and interview/ assessment days.
  • Work closely with the planning team to align on any changes to hiring forecast and amend delivery plan to support.
  • Own the communication of hiring plans with support teams involved in hiring and onboarding.
  • Own the end to end hiring process including candidate experience and identify opportunities for improvements in quality of hire, time to fill and interviewer/candidate experience.
  • Work on projects that have company-wide impact including improving interview processes, increasing diversity of candidate pipelines and helping develop the skills of the Hiring team.

You should apply if:

  • You've worked as a Recruiter, Resourcing Specialist, Resourcing Partner (or similar) in a high volume hiring environment 
  • You've hired for Customer Operations, Financial Crime and or Fraud positions entry level to Senior Manager ideally within FinTech/ Financial services.
  • Experience of owning hiring delivery plans and attraction strategies
  • Are used to working in a fast-paced, matrix environment and comfortable dealing with shifting priorities
  • Care deeply about inclusiveness and diversity
  • Are empathetic, adaptable and respectful of candidates’ needs and priorities
  • Can adapt your approach to work with a range of stakeholders with different needs
  • Understand the importance of using metrics to determine hiring plan and future hiring needs
  • You’re great at explaining things to people, and have flawless written English
  • You’re excited by our mission of making money work for everyone

The interview process:

Our interview process involves 3 main stages: 

  • Recruiter Call 
  • Technical / Role Specific Interview
  • Values Interview  

Our average process takes around 3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email removed - click apply for more details]

What’s in it for you:

💰 £33,000 - £45,000 ➕ plus stock options & benefits 

📍This is a distributed (work from home) role, but you can be based in our Cardiff or London office if you would prefer to work in an office environment.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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