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Customer Service Agent (Temp Opportunity)



Posted over 30 days ago...


Join the innovative team at Marshmallow and revolutionize the insurance industry with your customer support skills


icon Salary

No salary declared 😔

icon Location

London, UK

icon Nomad Friendly?

In-person- London United Kingdom

icon Expires

Expires at anytime

Marshmallow is an avant-garde insurance company with a noble mission: to provide fair insurance pricing for individuals relocating to the UK. As a company, we're focused on serving those traditionally neglected by financial institutions, addressing significant challenges for those in greatest need. Our dedication to inclusivity and problem-solving sets us apart in the finance sector, marking an exciting time to be part of our growth trajectory.

  • Short-term, impactful opportunity to join our Claims Operations team for 3 months, starting April 8th.
  • Play a key role in expanding our knowledge base and refining our claims handling processes.
  • Engage with customers who have filed motor claims, delivering excellent service through live chat and email.
  • No prior insurance experience necessary.
  • Prior customer-facing experience preferred, especially in online support.
  • Strong written and verbal communication skills.
  • Keen interest in developing claims-handling expertise and helping others enhance their abilities.
  • Initial 20-minute call with our Talent Acquisition team.
  • Completion of a short task.
  • A 45-minute technical & cultural interview with our Operations Team members.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role This is a temporary opportunity (3 months) and we are looking for people who are available to start on Monday 8th April. This role will be an integral part of the growth of the Claims Operations team over the coming years, and will contribute towards building our knowledge base and improving our claims handling capability. You will be interacting with existing customers who have made a motor claim, solving their queries via live chat and email to provide an all-round great customer experience.

Job Requirements No insurance experience is required. Previous experience in customer-facing roles is desirable. If you have experience in an online customer support role this is a big plus. Excellent written and verbal communication skills. A desire to grow your own claims-handling ability whilst helping others to improve their own skills and decision-making.

Benefits Working in a startup means that you have to be adaptable and are excited by the prospect of moving fast. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service 24/7, 365 days a year.

Application Details Our Process We break it up into 3 stages: Initial call with one of our Talent Acquisition team (20 mins) A short task A technical & culture interview with two People from our Operations Team (45 mins). We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.


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