Volunteer IT Customer Support Specialist (first line support)

What will you be doing?

As IT Customer Support Specialist your key responsibilities include (but are not limited to):

Onboarding and offboarding users to Microsoft Office 365 Maintaining and managing distribution lists and user groups Supporting users to resolve functional issues (i.e. setting email footers, setting up/running/recording virtual meetings) Designing, arranging and delivering IT training (including online events, how to / user guides and videos) Supporting users with queries in relation to Microsoft Office (Excel, Powerpoint and Outlook) Attending CFK internal meetings as required

What are we looking for?

A good working knowledge of Microsoft Office (Excel, PowerPoint and Outlook) A good working knowledge of Microsoft Teams and SharePoint Experience working as first-line IT support Proven communication, interpersonal and customer service skills Articulate written, visual and verbal communications; excellent copy accuracy; fluency in English is essential

What difference will you make?

As a team of volunteers, we are ever so grateful to everyone who agrees to contribute some of their valuable time to the project, but as a minimum for this role, we ask for a commitment of at least 4 hours per week (with the ability to support volunteers on a daily basis if needed).  All are voluntary positions with no remuneration offered other than what we hope will be a huge amount of job satisfaction and fun, working with like minded people with a passion for making a real difference to future generations.