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Join the innovative team at Marshmallow and revolutionize insurance for the globally mobile
Overview
Salary No salary declared 😔
Location London, UK
Nomad Friendly? 
Expires Expires at anytime
Organisation summary: Marshmallow is a forward-thinking insurance company on a mission to provide fair pricing and exceptional service to those often overlooked by traditional financial services. With a focus on serving the needs of individuals who have moved to the UK, Marshmallow is dedicated to supporting the adventurous and the non-conventional. Join us as we challenge the status quo and make a meaningful impact on our customers' lives.
- Role Summary:
- Engage with customers via Live Chat regarding policy renewals or cancellations.
- Influence and assist customers in renewing their insurance policies or switching plans.
- Occasionally work on bank holidays to provide continuous customer support.
- Role Requirements:
- Proven sales experience, preferably in Renewals, Cancellations, or Retention.
- Experience in digital communication roles, especially involving live chat, is highly valued.
- Benefits:
- Flexible working arrangements and competitive bonus schemes.
- Generous benefits budget, sabbatical leave, and work-from-anywhere policy.
- Support for mental wellbeing, extensive learning opportunities, and private healthcare options.
- 33 days of holiday, pension plan, and various schemes for tech, cycling, and social events.
- Application Process Details:
- Initial 30-minute call with Talent Acquisition.
- Completion of a short task.
- 60-minute technical & culture interview with the Operations Team.
- Background checks including a DBS check due to FCA regulations.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role As a Retention Operations Executive, you will be speaking with customers via Live Chat whose policies are due to expire, to make changes or if they are considering cancelling their policies. You will be actively guiding and influencing customers to renew their policy or stay with us on the same or a different plan. You will also be required to work occasional bank holidays.
Job Requirements We are seeking a candidate with a Sales focused background. If you have specifically worked in a Renewals, Cancellations or a Retention based role, this would be a huge advantage! If you have experience in a digital role involving live chat communication, this is a big plus.
Benefits We offer flexible working, competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere, mental wellbeing support, learning and development, private health care, medical cash plan, tech scheme, 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Application Details We break it up into 3 stages: Initial call with one of our Talent Acquisition team (30 mins), a short task, a technical & culture interview with two People from our Operations Team (60 mins). To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings.
