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Posted over 30 days ago...


Join a Certified B-Corp and become a catalyst for positive global change with Provenance's paid internship


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London United Kingdom

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Expires at anytime

Organisation summary: Provenance is a pioneering startup focused on enhancing transparency around the social and environmental impact of consumer products. As a leader in sustainability communications, Provenance is dedicated to empowering consumers with trustworthy information, driving significant improvements in e-commerce. The company boasts over 230 customers, including industry giants and fast-growing independents. Committed to systemic change, Provenance is a Certified B-Corp and a 2023 Escape the City Top 100 winner, operating with integrity to make a tangible difference for people and the planet.

  • Support the onboarding of new customers and manage evidence and processes.
  • Help users engage with the product by monitoring chat platforms and creating support materials.
  • Participate in data analysis with the product team to enhance automation.
  • Keen eye for detail and anomaly detection in data.
  • Customer-facing skills and an interest in product management.
  • Passion for sustainability and social impact.
  • Self-starter with ability to work independently.
  • Deadline for application: June 10, 2024, 09:00 BST.
  • Interview period: June 11-25, 2024.
  • Internship start date: July 1, 2024.

An exciting opportunity to gain experience at a rapidly growing startup creating systemic change in the world. Provenance is enabling transparency on the social and environmental impact of consumer products. We’re looking for a mission-aligned, forward-thinking person to join us on an initial 3-month paid internship, to support us as we continue scaling the business and delivering value for our global customer base.

You will gain exposure to different areas of the business, working closely with our Product, Customer Success and Integrity teams.

What you’ll be doing:

  • Supporting the onboarding of new customers, helping with initial setup, evidence management and automation of processes.
  • Supporting our customers’ use of the product, monitoring our chat platform and creating scalable platform support materials and FAQs for our users.
  • Responding to user Q&A and troubleshooting user needs
  • Working with the product team to analyse data, share insights and make recommendations to aid automation

Duration: 3 months (there may be the opportunity to extend for a further 3 months)

Hours: 40 hours per week, Monday to Friday, 9am - 6pm.

Working Location: Hybrid. To be on-site 2-3 days per week. Our offices are in Kings Cross, London

Salary: £13.15 per hour (London Living Wage)


We’re looking for someone who:

  • Has great attention to detail
  • Is good with data and spotting anomalies
  • Enjoys being customer-facing
  • Interested in a career in product management
  • Has a huge passion for sustainability and social impact
  • Is a self-starter and comfortable with being an independent contributor (You’ll be supported by the Provenance team, however, some of the work will involve tasks to complete independently)

Application Process:

  • The deadline for application is Monday 10 June 2024, 09:00 BST.
  • Interviews will take place between 11 - 25 June 2024
  • Internship to start 1 July 2024


Why work at Provenance?

A role at Provenance is an opportunity to help tackle some of our greatest global challenges every day.

Provenance powers sustainability claims you can trust. The global leader in sustainability communications for e-commerce, Provenance helps brands and retailers share credible, compelling and fact-checked social and environmental impact information at the point of sale. Provenance’s technology is already increasing conversion rates, brand value and market share for over 230 customers - from global CPG leaders such as Unilever, Estée Lauder and Arla to fast-growing independents such as Cult Beauty, Dr. Barbara Sturm and The Ordinary. Our vision is a world where citizens can make informed buying decisions that positively impact both people and planet.

We’re a small, open and creative team with expertise in marketing, sustainability and technology and a shared goal to drive positive change for people and the planet. We pride ourselves on operating with integrity and making saving the world through system change fun! We really value and do our best to support our fantastic team.

We are proud to be a Certified B-Corp and a 2023 Escape the City Top 100 winner, and we’re always looking at ways to foster a collaborative and sociable environment for the team in and outside of work. Read more on our mission here.

We believe in equal opportunities

It takes a diverse and inclusive community of passionate, talented and committed people to build a system to enable commerce to be a force for good. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. ‍


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