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Join the eco-friendly revolution with smol's customer service team and be the change from the comfort of your own home
Overview
Salary No salary declared 😔
Location 100% Remote (UK)
Nomad Friendly? 
Expires Expires at anytime
Organisation summary: smol is a revolutionary force in the household cleaning market, known for its eco-friendly, cost-effective products. Having experienced rapid growth and garnering positive acclaim, smol stands out with its B Corp certification and Series B investment. The team thrives in a startup culture, committed to making an impact on our planet and society. If you're passionate about environmental sustainability and customer care, this is your chance to join a vibrant, mission-driven company.
- Remote, part-time customer service role with flexible hours.
- Engage with customers via email to resolve inquiries and provide product information.
- Use multiple online customer management and communication tools.
- Collaborate with a virtual team to stay informed and provide mutual support.
- Experience in customer care or a similar role involving problem-solving.
- Proficient with technology and various software platforms.
- Positive, service-oriented personality with the ability to remain calm under pressure.
- Self-motivated with the ability to work remotely and connect with a virtual team.
- Excellent English communication skills, both written and verbal.
- Desirable: Experience using ZenDesk and/or Recharge.
- Must have reliable internet access.
- Competitive benefits including holidays, volunteer day, co-working credits, healthcare plan, wellness allowance, enhanced parental leave, share options, and pension.
- Inclusive company culture emphasizing diversity and equal employment opportunities.
About us…
smol is on a mission to change the face of consumer brands and businesses by bringing super effective, eco-friendly products at value for money prices. We believe everyone should be able to make easy swaps that are better for them, the planet, and their pockets.
In the past six years, smol has taken the household cleaning market by storm. We are already the fastest growing and most positively reviewed brand in the laundry, dishwash, fabric conditioner and surface spray categories and we’ve got so much more planned.
Having received Series B investment in 2021 and B Corp certification at the end of 2023, our team is focused on combining fast growth with being a force for positive change and impact in all that we do.
If you love start ups, a really fast paced environment with lots of action, and being the friendly ‘face’ and brand ambassador helping customers make the most of smol, read on!
In Summary...
At smol we pride ourselves on our best-in-class customer service, and we're looking for a friendly, calm and organised person who really enjoys looking after customers to join our award-winning team.
This is a fully remote role, working from home part time on Sundays, Mondays and Tuesdays. A normal working day is 7.5 hours with a 30 minute break - on Sundays you can choose the hours that suit you, between 8am and 6pm; on Mondays and Tuesdays we need cover from 10.30am until 6.30pm.
What does the role involve?...
Working as a team to respond to 600+ customer emails every day.
Solving a variety of issues; delivery tracking, cancellations, refunds and often more detailed requests for more information about our products.
Online working, across 3+ different customer management and internal communication systems.
Being in constant contact with your fellow customer service agents and other departments in order to keep up to date with business news, ask for help where needed, and to give help to others.
You will need/be...
Proven experience looking after people; dealing with questions, queries, solving problems (this doesn’t have to be a customer service role, it could include anyone who is used to looking after people and helping them solve problems).
Really confident using technology and different systems and programmes (often at the same time).
A naturally positive, outgoing, friendly and service-oriented personality.
Calm under pressure, able to manage difficult customers and awkward situations.
Proactive, able to solve problems and chase down answers quickly.
Able to work alone, remotely, as well as stay connected with our virtual team, including our annual colleague event, smolfest!
Excellent reading and writing in English is essential, and an appreciation of our brand tone of voice is desirable.
Previous experience using ZenDesk and/or Recharge is desirable.
Reliable internet access is essential.
What we offer:
A fantastic opportunity to be part of one of the UK’s fastest growing, Series-B fundedstart-ups.
An amazing culture and mission. A chance to make a difference in our shared future, eliminating or reducing the usage of plastic, water, toxic chemicals, energy and animal testing.
Working with an experienced, passionate team invested in helping you grow professionally.
25 days holiday per year + bank holidays.
A volunteer day to spend on a cause you care about.
Flexible working from home.
Credits for local co-working hubs when you’re out and about or just need a change of scenery.
Healthcare cash plan, provided by Bupa.
Quarterly wellbeing allowance, provided by Juno.
Enhanced parental leave policies: 16 weeks' full pay for maternity leave (following probation), 3 weeks' full pay for paternity/secondary caregiver
The opportunity to share in our success with a share option scheme for employees (eligible after one year's service).
Company pension with Nest.
The smol print
Applicants must have current work authorisation in the UK.
The role is remote / home working with one all-company get together per year.
Inclusion at smol
At smol we believe that a great team is made up of people from a wide variety of backgrounds, beliefs and experience. we are an inclusive employer and will not discriminate on the grounds of race, colour, age, national origin, religion, sexual orientation, gender identity and/or expression or disability.
Ensuring valuable and quality job opportunities for those who face barriers to employment is not only part and parcel of our social responsibility but it also brings great benefit to us as a business. giving people the chance to build up work skills, gain independence, earn a wage, develop strong self-esteem and to become just as strongly skilled as those who never faced employment barriers, is a process we remain committed to.
If you share our values and want to help make a difference, we'd love to hear from you!
