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Join GoHenry and empower young adults with essential financial skills as a Customer Service Representative
Overview
Salary
£22880
Location
Farnborough United Kingdom
Expires
Expires at anytime
Organisation Summary:
GoHenry is on a mission to foster financial literacy among young people by providing an innovative platform that combines a prepaid debit card with an educational app. As a pioneer in financial education for the youth, GoHenry offers a dynamic and rewarding environment for those passionate about making a meaningful impact on the next generation's financial well-being. The company prides itself on giving both children and parents the tools for responsible money management in a fun and practical way, ensuring safety and peace of mind.
- Role Summary:
- Be the first point of contact for customers, handling queries through phone, chat, and email.
- Provide thoughtful and effective solutions to customer inquiries.
- Work with a variety of systems to guide customers to positive outcomes.
- Participate in a comprehensive training program and ongoing skill development.
- Enjoy a steady part-time work schedule with a set shift pattern.
- Become a part of a team dedicated to excellent customer service and education.
- Role Requirements:
- Prior experience in customer service, preferably in contact centers, financial services, retail, or hospitality.
- Excellent command of written and verbal English.
- Adept at multitasking and navigating multiple systems.
- A passion for creating strong customer relationships and delivering exceptional service.
- Application Process Details:
- Initial phone or video call with the People Team.
- Follow-up in-person interview at the GoHenry office.
- Consistent communication throughout the application process.
- Opportunities for career development and certified qualifications.
📍100% Office based (Farnborough), a starting salary of 💰£22,880 (prorated for part-time positions) + Benefits
Hello, we’re GoHenry.
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play?
A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.
This is a permanent Part-time role with a fixed shift pattern offering peace of mind that your pattern won’t change each week.
- Option 1: Sun 12-8 & Mon 10-6 (15hrs)
- Option 2: Mon & Sat 12-8 (15hrs)
- Option 3: Sat 12-8 & Mon 10-6 (15hrs)
- Option 4: Mon, Fri & Sat 9-2 (15hrs)
- Option 5: Fri 12-8 & Sat 10-6 (15hrs)
How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with:
- You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
- A high standard of written and verbal English
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Want to know more about GoHenry, the team, and our benefits?
