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Non Fault Claims Handler



Posted 1 week ago


Join Marshmallow's innovative mission to reshape insurance for those stepping outside the norm


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No salary declared 😔

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London, UK - Hybrid

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Expires at anytime

Organisation summary: Marshmallow is a trailblazing insurance company revolutionizing the industry for expatriates in the UK. With a focus on fairness and inclusion, Marshmallow has dedicated itself to serving the underserved, ensuring that those who move to the UK receive equitable insurance prices. It's a dynamic, rapidly growing company that champions diversity and strives to solve significant problems for those who need it most.

  • Role Summary:
    • Join Marshmallow's Non-Fault Claims Team to manage claims efficiently from instruction to repair and recovery.
    • Contribute to process improvement and establish effective working methods.
    • Engage in a collaborative environment and share ideas and learnings.
  • Role Requirements:
    • Minimum 2 years of experience in the motor claims industry, with a focus on Recovery/Subrogation.
    • Prior experience with an Accident Management company is advantageous.
    • Ability to see the bigger picture and contribute to the team's objectives.
    • Self-starter with the ability to make informed, data-driven decisions.
  • Application Process Details:
    • Initial 30-minute call with the Talent Acquisition Team.
    • 1-hour skills-based interview with members of the Claims team to assess experience and work style alignment.
  • Benefits: Enjoy hybrid working, competitive bonuses, flexible benefits, sabbatical leave, remote work options, comprehensive wellbeing support, continuous learning opportunities, private health care, tech perks, generous holidays, pension, and social events.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We are looking for an outstanding candidate to join our brand new Non-Fault Claims Team, focused on overseeing claims from instruction and throughout the repair and subrogated recovery process. You will have the chance to help us improve our processes and monitoring through sharing your ideas and learnings, in order to establish an effective way of working.

Job Requirements Around 2 years of relevant experience in the motor claims space, including experience of Recovery / Subrogation. Experience within an Accident Management company would be an added bonus. You’re able to see the bigger picture and support any aspect of the team to achieve our larger goals. You’ll be able to work off your own initiative and are confident in making data-driven decisions.

Benefits Hybrid working, Competitive bonus scheme, Flexible benefits budget, Sabbatical Leave, Work From Anywhere, Mental wellbeing support, Learning and development, Private health care, Medical cash plan, Tech scheme, 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Application Details We break it up into a few stages: Initial call with a member of our TA Team (30 mins), A skill-based interview where you will discuss your previous experience with two members of the Claims team and check that your work style fits our processes and values (1 hour). We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

Additional Information To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings.


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