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Join Rapha's Mission to Elevate Cycling as a Clubhouse Assistant in a Dynamic Retail and Café Environment
Overview
Salary No salary declared 😔
Location London, GB
Expires Expires at anytime
Organisation Summary:
Rapha is passionate about making cycling the most popular sport in the world and fostering a community of inclusion for cyclists everywhere. Their Clubhouses are not just retail spaces but vibrant social hubs in key cycling cities globally, offering high-quality Rapha products, exquisite coffee, delicious food, and a hub for cycling events and the Rapha Cycling Club.
- Role Summary:
- Engage with and welcome all visitors, embodying the Rapha brand as a frontline ambassador.
- Deliver exceptional service in both retail and café areas, ensuring a legendary Rapha experience.
- Drive sales through customer engagement and expert product knowledge.
- Recommend café items and assist in food preparation as needed.
- Maintain visual merchandising and housekeeping standards to the highest level.
- Participate in the planning and execution of rides and events.
- Cultivate a positive work environment and contribute to the team spirit.
- Role Requirements:
- Experience in luxury retail and café environments.
- Passion for providing legendary customer experiences.
- Effective communication skills and the ability to engage with customers.
- Knowledge and enthusiasm for cycling and Rapha products.
- Flexibility to meet the dynamic needs of the business.
- An interest in and knowledge of coffee and barista skills is a plus.
Clubhouse Assistant
Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Experience in a cafe environment/barista training would be an advantage
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha:
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer
- We offer all our employees a 50% apparel discount and a discount for family and friends
- Annual clothing allowance
- Team ride days
- Company pension scheme
