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Lead a dynamic team at SportPursuit, where passion for customer service meets an adventurous company culture
Overview
Salary No salary declared 😔
Location UK - Remote/Hybrid
Nomad Friendly? 
Expires Expires at anytime
Join SportPursuit, a vibrant and growing community dedicated to offering top-notch service and a superb customer experience. As a pioneer in the industry, SportPursuit prides itself on scaling its services to match its expanding member base while maintaining a commitment to quality and efficiency. The company culture celebrates empowerment, customer loyalty, and the continuous development of its team.
- Lead and motivate a team of Customer Champions.
- Act as a customer advocate and ensure high-quality service.
- Handle customer queries across multiple platforms efficiently.
- Support Senior Customer Champions with complex issues.
- Manage daily operational tasks to enhance customer service.
- Encourage team skill development and problem-solving.
- Minimum 2 years in customer service and people management.
- Strong numerical literacy and analytical skills.
- Exceptional organizational and prioritization skills.
- Native/fluent English language proficiency.
- Technical aptitude and confidentiality skills.
- Outstanding communication, leadership, and team coordination abilities.
- Availability to work standard hours from 9 am to 6 pm.
Benefit from a friendly work environment, flexible holidays, remote work options, a pension plan, a personal development budget, staff discounts, and engaging social events. Embrace the opportunity to grow professionally while enjoying a balance of work and adventure.
At SportPursuit we believe in offering customers the best quality and most efficient service we can. As our member base continues to grow, we want to ensure our offer is scalable so that every person continues to receive the best possible customer experience. We believe that empowering our team to take ownership of every ticket is beneficial to our customers, creates greater customer loyalty and makes our Customer Champions more effective.
As a Customer Service Team Leader, you will be leading our Customer Champions to provide best in class customer service every day. You will be the customer advocate, championing their cause making sure the team around you are doing the same. To do this, with the support of the CS Management team, you will be responsible for managing your team's workload and keeping them motivated and upbeat. You will ensure that all customer queries, whether received by email, live chat, social media, or phone are responded to in a customer-focused and timely manner, whilst supporting the Senior Customer Champions with any challenging escalations. You will also be responsible for daily operational tasks that underpin the customer service function and support the wider business.
To thrive in the SportPursuit team you will have a problem-solving mindset and an ability to respond to challenges with creative solutions. You will be a team player and will be willing to get stuck in – one of our key values at SportPursuit. We actively encourage everyone in the SportPursuit team to continue to develop and build new skills so a willingness to learn will be important.
To be successful in this role you must have: At least 2 years of experience within a customer service environment Ideally at least 2 years of people management experience Strong number literacy along with analytical capabilities Solid work ethic and positive attitude Organisational skills with the ability to prioritise a varied and demanding workload English language skills to a native/fluent level Ability to trouble shoot and demonstrate tech savviness Strong confidentiality skills Excellent communication and interpersonal skills Effective team co-ordination and leadership skills Ability to work from 9 am to 6 pm as a standard to cover capacity needs.
Benefits include: Friendly and dynamic working environment. Holiday - get stuck into your adventures. 25 days of holiday a year as a standard with the opportunity to purchase an additional 5 days extra! Our Bank Holidays are flexible as well. Work anywhere in the world for up to 30 working days a year! Workplace pension - we're set up with The People's Pension to make sure we're contributing to help you save for retirement. Learning and Development budget available to all employees. Staff discount for access to great quality kit. Lunch & Learn sessions. Socials - A social budget which grows every time we hit budget, with a social team that just loves using it! Fully remote working model, but with in person socials on a quarterly basis. We also have a central London office where you are welcome to work from whenever you like.
