Wholesale Operations Administrator

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Wholesale is a newly established retail channel to build upon Rapha’s global brand positioning and awareness through strategic partnerships in existing and new territories. The wholesale channel is fast becoming an important part of Rapha’s marketing and customer acquisition model and will in turn support the custom channel as we strengthen our partnerships.

Rapha's mission is to make cycling the most popular sport in the world and our Clubhouses and the Wholesale channel plays a key role in making the broader Rapha community a place of inclusion on and off the bike.

Reporting to the Senior Wholesale Coordinator, the Wholesale Operations Administrator will be responsible for supporting the effective day to day operational management of the wholesale partnerships. Supporting the regional Wholesale Sales team, this role will help deliver the sales plan by ensuring timely outbound deliveries and order management. Offering exceptional customer service at all times whilst demonstrating a commercial attitude to drive sell-through and maximise revenue opportunity.

THE ROLE

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• Ensure the B2B wholesale system is updated at all times and partners are fully supported in its day to day use

  
  

• Work closely with the Senior Wholesale Coordinator to monitor customer orders and sell-through to ensure continuous stock availability

  
  

• Continuous review of sales, stock reporting and data analytics to support the growth of the channel and maximise revenue opportunities

  
  

• Responsible for all new account set-up including payment, discount terms and logistics terms

  
  

• Work with cross-functional teams to ensure delivery schedules can be met and accounts are reviewed consistently to minimise credit risk

  
  

• Responsible for the processing of orders within agreed SLA’s, as well as back/forward order reviews

  
  

• Communicate proactively to our partners to ensure we maximise sales revenue with alternatives/order phasing

  
  

• Support all Key Account management from order to delivery, with best in class customer service

  
  

• Support the sales team as required to ensure we offer operational excellence alongside a streamlined customer journey

  
  

• Continuously review and update the Wholesale Partners Portal. Working alongside all cross functional teams to ensure our partners are aligned to all of Rapha’s service standards across VM, Training, Compliance and Communications

  
  

THE CANDIDATE

Candidates may possess the following skills. We're open to a wide variety of backgrounds and skill sets which may fulfil the requirements in a similar way.

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• Strong communication skills with an inquisitive eye for detail

  
  

• Previous experience in sales account management and customer service is desirable but not essential.

  
  

• Analytical and numerically literate

  
  

• Excel knowledge, ideally previous experience

  
  

• A commercial and solution-based skill-set

  
  

Working at Rapha 

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• Flexible working hours
• Hybrid working - minimum 3 days in office
• Free barista coffee and social drinks in the office
• Monthly department social events
• We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme.
• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• Company Pension Scheme