Safeguarding Officer

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

N.B. We are also open to applicants who would like to work Term Time hours for a pro-rata salary.

We are looking for a new Safeguarding Officer who will join our new legal and compliance team as someone who is forward thinking, a great communicator and empathetic.

You will work across all our end users, including pupils, tutors and teachers to support their safeguarding needs. You’ll be responsible for following up on incidents, working with the relevant parties involved and coming to a resolution as effectively and efficiently as possible. No previous experience working in education is necessary; just a passion for what our product does for disadvantaged students and a love of working with customers.

Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to an Enhanced DBS Disclosure check with children's barred list check.

What’s in it for you?

• You will be part of a friendly, fun and tight-knit legal and compliance team
• You will have the opportunity to grow in this role and develop other skills within the realms of legal and compliance.
• You will be a trusted advisor to the business as well as being pivotal to protecting young and vulnerable people on our platform.

The Day to Day

• Design and deliver company wide and tutor training in line with the latest guidance and legislation.
• Reviewing and updating safeguarding processes and policies and updating training manuals where required.
• Reviewing safeguarding concerns reported on our case management system (CPOMS) and liaising with internal stakeholders and external agencies to ensure a coordinated approach to child and adult safety concerns.
• Liaise with schools (safeguarding leads and programme leads) on incidents
• Liaise with parents, tutors and students to investigate safeguarding incidents
• Follow safeguarding policies to inform decisions relating to removals/account closures of users
• Work across operations to ensure the right information is collected and stored, to ensure a quick resolution is made on incidents
• Communicating with external authorities i.e. police and LADO where necessary
• Maintaining the safeguarding risk register and working with key stakeholders to mitigate identified safeguarding business risks
• Provide advice and guidance across the business on all matters relating to safeguarding.

Requirements

Who will you be?

• Previous experience working in a safeguarding role 
• Experience of working with children and/or adults at risk in a safeguarding context
• Experience of carrying out child and adult at risk safeguarding investigations
• Excellent communication skills, both verbal and written
• Confidence in speaking with senior stakeholders both internally and with our customers
• Experience of undertaking and reviewing safeguarding risk assessments
• A comprehensive understanding of the principles of confidentiality, including when it is appropriate to breach confidentiality in specific circumstances
• Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing
• Knowledge of the risks presented by abusers and understanding of offender behaviour
• You ideally have experience in either/and Commercial and Compliance fields as well as your Safeguarding experience
• You have high levels of empathy and emotional intelligence; you are able to lead and influence others as well as guide teams on best practice in Safeguarding and other legal realms.

Benefits

Perks & Benefits

• A salary of £32,000 to £40,000 depending on experience.
• Hybrid working, with 2+ days a week spent from our London office (Brick Lane)
• 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
• Flexible working arrangements possible, around MyTutor’s core hours
• Workplace pension & salary exchange scheme
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes
• Enhanced parent policies and workplace nursery scheme
• A personal L&D budget of up to £350, pro-rated for part-time employees
• Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
• Regular team events & socials

Interview process

A screening call with a member of the Talent team to discuss your relevant experience to the role and give you further information on MyTutor and the role itself.

1. 1st Interview Stage: A  competency & skills based interview with the Head of Legal and Senior Safeguarding Officer
   
2. 2nd Interview: A Case Study/Task Presentation with our Head of Legal and Senior Safeguarding Officer.
   
3. Final Interview: ‘Culture & Values Add: A discussion with a MyTutor employee outside of the hiring team where they will ask you a series of questions based on our Behaviours & Values. During this round, we’re not looking for a ‘culture fit’ but focused on where you can add to our existing values and what your own values might add to the culture and work of the team.