Return to jobs Join our dynamic IT team at Riverford and propel your career forward with a role that mixes technology with ethical, sustainable farming
Overview
Salary £37000
Location Wash Barn
Expires Expires at anytime
Organisation summary:
Riverford is a leader in organic farming and sustainable business practices, passionately delivering fresh organic produce to thousands. As a co-owner at Riverford, you'll join a mission-driven team that values community, sustainability, and delicious organic food. It's more than a job; it's a lifestyle that promotes personal growth and a healthier planet.
- Role Summary:
- Provide excellent IT support to over 1,000 nationwide users.
- Resolve hardware and software issues, administer systems, and escalate complex matters.
- Work with a ticketing system to track and streamline workflows.
- Contribute to continuous improvement in IT service delivery.
- Role Requirements:
- Experience in IT support and a strong foundation in technology.
- Enthusiasm for learning and professional development within IT.
- Passion for troubleshooting and technology discussions, including Mac vs Windows, and understanding of virtualization and cloud services.
- Ability to provide excellent customer service and enjoy making a difference with IT solutions.
- Availability to work onsite in Devon, Sunday to Thursday from 6am to 2pm.
IT Support Analyst
Location - Wash Farm, Buckfastleigh, Devon
Hours - 40 hours per week - onsite Sunday to Thursday 6am to 2pm.
Salary - £37,075 per annum (includes 10% on-call/shift supplement)
What you’ll be doing -
Technology is key to Riverford’s success, and you will play an important part in supporting a nationwide IT estate with over 1,000 users.
As part of the support team, you’ll deliver great customer service to your fellow co-owners by capturing and resolving issues (both hardware and software), administrating systems and escalating issues to our development and infrastructure teams as needed. You will be working with our ticketing system, following established workflows, and helping to develop and improve them as we continually strive for excellence.
This role is a great opportunity for anyone keen to step up in their existing career in IT and join a tightly knit team that makes a real difference. We are pro-training and you’ll be eager to learn and build on an already sound foundation in IT support.
You’ll be passionate about technology, adore mooting the finer points of Mac vs Windows, local hardware vs virtualisation and know the difference between the Cloud and a cumulonimbus.
You’ll enjoy helping people and get satisfaction out of seeing the difference an IT solution can make to someone’s working life. Most importantly, you will benefit from collaborating with a diverse group of talented and capable individuals who bring a variety of perspectives and strengths. Together, we strive to deliver fantastic, ethical, and delicious products, all powered by the systems YOU support.
This is a 18 month fixed term contract position. The role is 40 hours per week onsite Sunday to Thursday 6am to 2pm, based at Wash Farm, Buckfastleigh, Devon, TQ11 0JU. Our business does not just work 9-5 so the support team needs to be flexible.
Why Riverford?
- Be a Key Player: Immerse yourself in a welcoming, team-oriented environment within our IT department.
- Growth with Riverford: Embark on a journey of personal and professional development with extensive training opportunities tailored to support your career aspirations.
- Bucket load of Benefits: Enjoy a wealth of benefits including unlimited access to free organic fruit and vegetables, a annual bonus as a co-owner, discounts on our veg boxes, and more. Plus, enjoy our heavily subsidised, organic meals prepared onsite
Beyond the Veg Box: At Riverford, our passion for organic vegetables is unmatched. We’re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner of Riverford, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued and proud. Join us in making a difference, one veg box at a time.
