AV1 Account Manager UK

The AV1 Account Manager (AM) is a commercial role that supports and grows a portfolio of clients. The main objective of the role is to retain and increase revenue through nurturing and building relationships with existing customers and looking for new business opportunities.

The AM will be the go-to person for information, guidance and support for their clients so must have expert knowledge on AV1 from a product, administration and implementation perspective as well as understanding the wider context of the education sector and Alternative Provision (AP). Through their experience and insight the AM is able to deliver return on investment and impact for customers.

About No Isolation

No Isolation was founded in 2015 when we developed AV1, a telepresence robot for absent students during periods when they cannot physically attend class. AV1 connects students to their lessons, enables them to learn from their own teachers, and belong in their school community. The children and young people we support are absent due to medical and mental health needs. Our headquarters are located in Oslo, where No Isolation was founded, and our 30 employees work across Europe with offices also in Munich and London.

AV1 is used in over 2600 classrooms across 18 European countries today. Positioned in the EdTech sector as a solution to the growing problem of persistent absence, AV1 is a unique technology that supports pupils with their education as well as their social needs and life beyond the classroom.

About the job

Main responsibilities:

• Manage the relationships with a portfolio of existing customers e.g. local authorities, charities, Multi Academy Trusts (MATs) and schools while also prospecting new business opportunities, negotiating contracts and closing deals 
• Meet and exceed quarterly and yearly revenue targets 
• Enter and track deals in our CRM and report sales forecast data
• Maintain customer engagement and provide support on managing and growing their AV1 services to help more schools and pupils benefit from AV1
• Work with the Key Account Manager and other members of the sales team to run successful AV1 pilots and projects
• Deliver training and information sessions to help increase school buy-in
• Monitor client performance (robot allocation and usage of AV1s) to identify upsell and cross sell opportunities 
• Build a network of clients who are AV1 advocates to promote referrals
• Provide feedback to Product Management on user issues raised by our key customers

About you

Our ideal candidate will have:

• Strong sales and business acumen 
• Ability to work both independently and as part of a team
• Critical thinker - continually reflecting on performance and practice and how to improve way of working
• Excellent communication skills, written and verbal
• Natural ability to connect and build strong lasting relationships with current and new customers
• Strong public speaking and presentation skills
• Organised, strategic, can-do attitude
• A proactive problem solver who puts customer needs first

Experience and skills:

• Educated to university degree level or equivalent 
• Experience in consultative B2B Sales 
• 2 + years experience in B2B account management or client facing role
• Good understanding of UK education/ Alternative Provision (AP) sector 
• Experience working in or with schools and local authorities is desirable
• Experience working with CRM hubspot is desirable
• This role could suit someone with a teaching/ education background who has made a transition into the commercial sector e.g. edtech or other educational organisation.

Our benefits and perks include:

• Flexible working around core hours (10:00-15:00) and work from home policy
• 27 vacation days (including 2 “PJ days”) + bank holidays and the option to take unpaid leave on top
• A competitive salary and commission
• Employee Share Program 
• Access to digital mental health support service including free therapy sessions
• An equipment budget (£425 year 1, £125 year 2 and onward) 
• 1 hour for exercise every week 
• Paid sabbatical (1 month) after 4 years of service 

Expected start date September 2024 - we will be reviewing applications on a rolling basis so please apply as soon as possible.

This role will be based in our London office in Shoreditch (at least 3 working days in office).

How to apply?

Click Apply at the top of the screen.

Please tell us why you are passionate about joining our mission, and why you are the best person for the job, in 300 words or a 2 minute video. Please also provide a link to your LinkedIn profile and send your CV as a PDF.

We encourage you to submit your application as soon as possible as applications will be reviewed on a rolling basis. 

Inclusion and diversity

At No Isolation, we are committed to equality of opportunity for all. As a company working to eradicate loneliness we feel it is important that our team reflects a wide range of perspectives, experiences, and backgrounds so that we can better achieve our mission. We welcome all applicants regardless of race, religion, gender identity, sexual orientation, age, disability, social background or any other protected class. Should you require any specific adjustments at the interview stage, please let us know at: [email removed - click apply for more details]