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Shape the future of workforce development at a mission-driven company partnering with top firms like Microsoft
Overview
Salary No salary declared 😔
Location London, UK
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Organisation summary: Join Multiverse, a pioneering force in closing workforce skill gaps through innovative apprenticeship programs. We're focused on providing equitable economic opportunities by recognizing high-potential talent and creating impactful learning experiences. With partnerships with over 1,500 leading companies and training over 16,000 professionals in tech and data, our global team is dedicated to a mission that matters. It's a chance to be part of an organization that's redefining the pathway to professional success.
Role Summary:Coordinate internal communications and manage operational processes.Uphold operational compliance and ensure the internal wiki remains current.Collaborate with teams to produce reports, insights, and memos.Facilitate department-wide events and follow-up for smooth execution.Develop and refine operations processes, OKR management, and SOPs.Update and maintain operational Coda pages.Lead various ad hoc projects and compliance initiatives.
Role Requirements:Eloquent in delivering persuasive communication with warmth and clarity.Proven operational expertise with attention to detail and high standards.Prior experience in high-growth environments and adept in handling rapid changes.Exceptional content design and facilitation skills.Strong project management abilities and quick adaptability to new technologies.Experience with CODA is a significant plus.A passion for social and economic mobility and the vision of equal opportunity for all.
We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
The Performance Ops Executive will oversee a diverse range of responsibilities, ensuring the timely dissemination of key information and maintaining operational compliance. This role will be pivotal in coordinating internal communications, managing operational processes, and fostering relationships with internal and external stakeholders. The role will also spend time ensuring that the internal wiki is updated.
What you’ll do
Partner with different teams such as the enablement and delivery teams write and deliver internal communications such as internal reports, insights and memo’s
Partner with senior stakeholders and other departments like product to ensure smooth execution of department wide events (e.g. the delivery operations all hands) including the creation of materials and following up with the relevant stakeholders to ensure smooth delivery.
Create, manage and improve operations wide processes such as OKR management, templates such as intake forms and SOPs
Maintain both the back-end and front-end aspects of the Ops Coda pages to ensure accurate and up-to-date information is available for the entire Operations organisation
Lead and support ad hoc projects and compliance tasks
About you
You’re an effective and persuasive communicator, and can confidently navigate difficult conversations with peers and senior stakeholders with both clarity and warmth
You’ve got a strong operational skillset, and are highly effective at managing and reporting against priorities in collaboration with a cross-functional and distributed team
You’re attention to detail is impeccable and you always ensure that every deliverable it to the highest of standards
You have worked in a high-growth business, and you have demonstrated effective leadership in an ambiguous and rapidly changing environment
You’re superb at designing rigorous and engaging content but can also facilitate it to an exceptional standard
You have strong project management skills
You’re a quick learner and adapt quickly to new technologies
Experience with and proficiency in CODA is highly desirable
Are passionate about social and economic mobility and the goal of ensuring that all people, regardless of background, have access to the best opportunities.
