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Join the Runway East family as a Community Manager and be part of our mission to eliminate dull workspaces
Overview
Salary £30000
Location Bristol United Kingdom
Expires Expires at anytime
Runway East is revolutionizing the concept of workspaces by creating flexible, vibrant, and engaging environments since 2014. Our offices in London, Bristol, and Brighton come alive with unique features like dogs on demand and Friday drinks trolleys. As a certified B Corp, we're dedicated to making a tangible positive impact on the world, fostering a culture that's supportive and driven by a passionate team.
Role Summary:
- Deliver exceptional customer service and swiftly tackle member issues.
- Ensure the workspace meets high standards through regular site checks.
- Manage front desk operations and be a friendly point of contact for members.
- Develop community initiatives to foster member connections and improve the workspace.
- Lead and manage a team member to ensure seamless site operations.
Role Requirements:
- Proactive and problem-solving mindset with a focus on efficiency.
- Attention to detail to ensure all tasks are completed to the highest standard.
- Resilience and a positive attitude in facing challenges.
- Strong interpersonal skills with a knack for customer service.
- Commercial awareness and an understanding of how member satisfaction drives business success.
Benefits:
- Competitive salary of £30,000.
- Generous time off including 31 days of holiday, birthday off, and extra Christmas break.
- Wellbeing support including private health and dental, gym discounts, mental health resources, and a Bike2Work scheme.
- Personal growth budget and abundant learning opportunities.
- Opportunities for charitable work, team outings, and annual trips.
We're committed to inclusivity and encourage diversity. We are eager to welcome applicants from all walks of life. If you're excited by this role at Runway East, apply today and let's make workspaces fun together!
Who We Are
Since 2014, Runway East has been on a mission to banish boring offices. We offer unique flexible workspaces across London, Bristol, and Brighton, complete with perks like dogs on demand and Friday drinks trolleys. Our team is passionate, supportive, and dedicated to making a positive impact on the planet and people, as evidenced by our B Corp status.
The Role: Community Manager
Join our vibrant Community team and play a key role in enhancing our members' experience. You'll deliver top-notch customer service, solve issues efficiently, and maintain high building standards. Key duties include:
- Operational Excellence: Quickly address and resolve building and member issues.
- Building Standards: Conduct site checks and ensure top scores are achieved on site standard audits.
- Front Desk & Member Contact: Be the go-to person for members and manage the front desk from 09:00-17:00.
- Community Initiatives: Foster connections between members and enhance our space based on their feedback.
- Team Management: Lead a Community Associate and ensure smooth site operations and drive results.
Requirements
Who You Are
- Driven: You tackle issues head-on and improve systems.
- Detail-Oriented: You ensure the small things are done right.
- Resilient: You solve problems with a positive attitude.
- Charismatic: You connect easily with others and excel in customer service.
- Commercially Savvy: You understand that happy members equal a thriving business.
Benefits
Why Join Us?
- Salary: £30,000
- Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
- Wellbeing: Private health & dental, gym discounts 🏋️♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
- Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
- Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
Our Commitment to Inclusivity
We celebrate differences and believe that diversity strengthens our community. We welcome people from all backgrounds and experiences, regardless of race, religion, status, sexuality, gender identity, age, appearance, or disability. What matters to us is your spirit and passion. If you have specific access requirements, please let us know.
Inspired by what you've read? Apply now—we can't wait to meet you!
