Digital Product and Offers Manager

We’re searching for a creative, commercially minded Digital Product and Offers Manager, to drive the growth, user experience and everyday relevance of Virgin Family, the digital platform for all Virgin employees.  

This exciting fixed-term role sits in the Employee Communications and Engagement team. You’ll help to drive the product roadmap for the Virgin Family platform and coordinate with teams across Virgin to secure and market exclusive employee deals. You’ll also act as a key contact for Workvivo, to help ensure the platform delivers a top-tier user experience aligned with Virgin’s brand.   

Are you digitally-savvy with an employee-first attitude? Do you have experience in digital product management and a familiarity with internal communications? If so, then this is the role for you!  

Our Virgin family 

Join the Virgin Group – a diverse collective driving change, enhancing customer experience, and having a blast. We're daring, disrupting industries from finance to space, united as part of the Virgin family. 

Sitting at the heart of Virgin, we nurture the brand globally. Our diverse, 350-strong team in London and New York supports every facet of the Virgin empire, including Virgin Unite, our entrepreneurial foundation, and Virgin Start-Up, empowering UK entrepreneurs. Working in synergy with various Virgin entities globally, our interests are as diverse as travel, health, music, media, finance, and space. Our unique work culture and purpose unite us. 

Our mission: 

To create a thriving world through entrepreneurial initiatives. Our work revolves around: 

• Incubating courageous collectives 

• Backing entrepreneurial solutions 

• Convening purposeful communities 

• Challenging unacceptable issues 

Tell me more 

Virgin Family Platform:  

• Work with teammates to deliver the product roadmap for the Virgin Family platform, built on Workvivo. Draw from the platform strategy and proposition to achieve the platform’s objectives and outcomes.   

• Act as a key point of contact for the platform vendor, managing platform functionality and development.   

• Work closely with our Group Legal Team to ensure high legal compliance and risk management. This is critical given our work across 20+ jurisdictions.  

• Align closely with the Virgin Red Product Team to explore opportunities to integrate and promote Virgin Red (Virgin’s loyalty programme) with Virgin Family UK and US members, and with the Commercial Team to plan future integration with Virgin Red to realise commercial benefits from the platform.  

Employee deals and discounts:  

• Coordinate with Virgin’s Commercial/Marketing Teams to secure and market exclusive employee deals and find exciting and innovative ways to promote these with our colleagues across the Virgin Group.  

• Ensure that content is tailored to various audiences within the organisation.  

Measurement and Analytics:  

• Use data-driven insights to assess engagement levels and continuously improve communication strategies.  

What you’ll need 

• Experience in a digital product management role, ideally within a consumer-focused industry.  

• Experience in product and feature roadmap development and successful experience of delivering on outcome targets.   

• Familiarity with industry trends and a passion for staying up-to-date with internal communications innovations. 

• Experience in growing the user base of a digital product/app.   

• Experience in using data insights to understand customer needs and set a strategy.   

• Strong written and verbal communication skills.  

• Experience in stakeholder and supplier management.  

• Experience with Workvivo is advantageous but not essential.  

The extra details 

Role type: Contract (6-months) 

Location: London hub (approx. 2 days per week) & your home space  

Working hours: Full time. We embrace flexible working.  

Benefits: Dive into a fast-paced, evolving workspace, where your hard work and dedication is rewarded. Fancy unlimited holidays and free lunch every day? That's the Virgin way. We champion inclusion, wellbeing, and purposeful points strategies. Further benefits include flexible working, healthcare, dental schemes, pension contributions and an employee rewards scheme.

Closing date: 23 August 2024 

Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know.  

Excited to make each day rewarding? We'd love to learn more about you!