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Join the Rapha Team and Elevate the Cycling Experience in Vibrant Cities Worldwide
Overview
Salary No salary declared 😔
Location Sydney, AU
Expires Expires at anytime
Join Rapha, a company with a mission to make cycling the most popular sport in the world, offering an inclusive community for cyclists both on and off the bike. Rapha Clubhouses are not just retail spaces; they're cultural hubs for cycling enthusiasts, featuring cafes, live events, and a home for the Rapha Cycling Club in major cycling cities globally.
Role Summary:
- Provide an engaging and personable customer experience in both retail and café areas of the Clubhouse.
- Act as a brand ambassador, welcoming visitors and embodying Rapha's values of Passion, Determination, Creativity, and Communication.
- Drive sales by understanding customer needs and offering tailored Rapha product solutions.
- Recommend café items and assist in event planning and delivery.
- Maintain high standards of visual merchandising and housekeeping.
Role Requirements:
- Experience in luxury retail and delivering excellent customer service.
- A track record of achieving results and exceeding expectations.
- Strong communication skills and an engaging personality.
- Flexibility to meet business needs and initiative to prioritize tasks.
- A passion for cycling or active sports, and knowledge of the Rapha brand.
- Interest in coffee or barista training is a plus.
Clubhouse Assistant
Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistantis dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
