Return to jobs 
Join the Runway East family as a Community Associate and redefine dynamic workspaces with your energy and exemplary service
Overview
Salary £27500
Location London United Kingdom
Expires Expires at anytime
Organisation summary - Runway East is revolutionizing the traditional office with its flexible workspaces in London, Bristol, and Brighton. Since 2014, we've been dedicated to creating vibrant work environments, packed with perks like dogs on demand and social events. As a B Corp, we're as passionate about the planet as we are about our people. Join us and contribute to a workplace that's anything but dull.
- Role Summary
- Be the friendly face at the front desk, providing stellar customer service to our members.
- Keep our spaces spotless and up to audit standards with diligent housekeeping.
- Address and resolve any issues with speed and a smile, ensuring operational excellence.
- Engage members with events like Cake Wednesday and Friday Drinks Trolley, fostering a strong community spirit.
- Role Requirements
- Problem-solver with a proactive, driven attitude.
- Attention to detail to ensure all tasks are completed to perfection.
- Resilience is key, with a positive approach to challenges.
- Charismatic and skilled in customer service, connecting with people naturally.
- Commercial awareness - understanding the link between member satisfaction and business success.
Who We Are
Since 2014, Runway East has been on a mission to banish boring offices. We offer unique flexible workspaces across London, Bristol, and Brighton, complete with perks like dogs on demand and Friday drinks trolleys. Our team is passionate, supportive, and dedicated to making a positive impact on the planet and people, as evidenced by our B Corp status.
The Role: Community Associate
Join our vibrant Community team and play a key role in enhancing our members' experience. You'll deliver top-notch customer service, solve issues efficiently, and maintain high building standards. Key duties include:
- Front Desk & Member Contact: Be the go-to person for members and manage the front desk.
- House Keeping Duties: Conduct cleaning and site checks to ensure our sites stay compliant and top scores are achieved on site standard audits.
- Operational Excellence: Quickly address and resolve building and member issues.
- Community Initiatives: Delivering our member rituals such as Cake Wednesday and Friday Drinks Trolley to help foster connections between members.
Requirements
Who You Are
- Driven: You tackle issues head-on and open to learning.
- Detail-Oriented: You ensure the small things are done right.
- Resilient: You solve problems with a positive attitude.
- Charismatic: You connect easily with others and excel in customer service.
- Commercially Savvy: You understand that happy members equal a thriving business.
Benefits
Why Join Us?
- Salary: £27,500
- Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
- Wellbeing: Private health & dental, gym discounts 🏋️♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
- Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
- Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
Our Commitment to Inclusivity
We celebrate differences and believe that diversity strengthens our community. We welcome people from all backgrounds and experiences, regardless of race, religion, status, sexuality, gender identity, age, appearance, or disability. What matters to us is your spirit and passion. If you have specific access requirements, please let us know.
Inspired by what you've read? Apply now—we can't wait to meet you!
