Senior Caseworker (Pathway Coach), Bristol

Join a unique company that combines the excitement of working in a high-growth tech startup with the fulfilment of creating life-changing social impact

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

About the role

We’re looking for a Senior Caseworker (or ‘Pathway Coach’) to transform the lives of disadvantaged people by supporting them in securing stable homes within the Private Rented Sector, while also assisting with job-related support when necessary.

You’ll be joining a team of values-driven and creative Caseworkers while being individually responsible for supporting a caseload of people referred to Beam - our “members”. This role will support our Bristol region caseload and will have a hybrid working pattern between members' locations, your home and quarterly trips to London.

After an immersive training period, you’ll help our members to picture a brighter future before guiding them through concrete steps to achieve their goals.

As a Senior Caseworker at Beam, you will have the opportunity to support people into independence - primarily by securing stable housing within the Private Rented Sector but also, where applicable, by helping them find jobs or build on critical skills like IT, self-confidence, and more. You may find yourself occasionally transitioning between these two vital roles, all the while leveraging your strengths and building innovative solutions to better support our members every step of the way.

🎥 Check out 'A day in the life' of a Caseworker on Instagram here and here!

You’ll need

• Experience in Supporting Vulnerable People and/or in the private housing sector - Proven track record of supporting vulnerable individuals offering tailored assistance to overcome challenges or of possessing knowledge of the Private Rented Sector, including navigating housing options, tenancy agreements, and landlord negotiations.

In this role, you’ll be

• Supporting vulnerable individuals - using our AI-powered caseworker technology and your excellent caseworker skills to empower members to reach their goals.

• Working towards targets - ensuring measurable progress and impact in the lives of our members through secured homes, job starts and more.

• Harnessing technology to amplify your impact - Homelessness is on the rise and we’re supporting more people than ever before - you’ll learn to harness platforms like G-Suite and AI tools to increase efficiencies and ultimately better support your members.

• Running remote and in-person meetings - you’ll be supporting your members both remotely and in-person, which might require some weekly travel in the Bristol region.

• Wearing your problem-solving hat - the people we support have unique barriers and you’ll regularly research and find creative ways to overcome them and hunt down the best opportunities for progression.

As a house hunter, you’ll be

• Crafting personalised action plans - to support individuals in preparing for, securing, and sustaining employment.
• Delivering 5-star training - helping members navigate the Private Rented Sector, communicate and negotiate with landlords, understand tenancy agreements, and rebuild the confidence needed to secure stable housing.
• Building and owning relationships with a network of local landlords - ensuring they are aware of members we support, and regularly collaborating to source housing opportunities for our members.
• Championing your members’ housing needs - this could be pitching your member as a suitable tenant to landlords and more.
• Managing relationships with stakeholders - communicating and working closely with the council to advocate for members and ensure the smooth running of services.

You are

• Determined - changing lives is not easy and you’re someone who loves hard challenges

• Compassionate - you’ll need to be equipped with strong listening skills, genuine compassion and a super positive attitude to support members navigating very challenging times.

• Confident and have strong communication skills - you’ll set boundaries and clearly communicate with a diverse group of people from members and landlords to internal stakeholders and our government partners.

• Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.

• An ‘ideas person’ - changing lives is not easy and you’re someone who loves hard challenges, driven to find new and better ways of doing things.

• Experienced multi-tasker - you’ll need to be comfortable managing numerous cases simultaneously, ensuring progress for each individual.

• Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data.

• Experience as an Estate Agent and supporting individuals moving into the Private Housing sector are a cherry on top for this role!

Sound like you? Perhaps you don’t feel you tick every box - that’s OK, we encourage those who feel 70% confident with the role, to please hit ‘Apply’, especially if you’re excited about helping kickstart a new era of opportunity for those left behind!

About Beam

We’re a team of over 130 working from our beautiful co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of the people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Starting salary of £35k with growth potential in role to £40K - highly competitive for tech for good and social impact

• EMI-qualifying share options

• On-demand therapy, coaching, classes & content - powered by Oliva

• Annual company retreat

• 1:1 workplace coaching with More Happi

• Regular team talks from leading UK tech entrepreneurs

• Free subscription to Calm meditation app

• Discounted bike and accessories with Cyclescheme

• Discounted tech products with Techscheme

• Generous Holiday - 28 days per year + bank holidays

• £200 Wellbeing (WellBeam) Budget

• Your own financial well-being coach, through Bippit

Application process

We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you:

1. 30-minute video call with a member of the talent team

2. Timed scenario-based tasks, giving you a better sense of the role

3. Role-play discussions with members of the team

4. Final interview with one or both of our Founders

Please note:

• We are accepting rolling applications for this role, with no fixed close date

• We have a 6-month wait period before you can re-apply for this role

• Unfortunately, we are unable to provide visa sponsorship to candidates