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Revolutionize the Rental Industry with Home Made's Dynamic Tenant Advisor Role
Overview
Salary £27000 - £32000
Location SE1 8HP
Expires Expires at anytime
Home Made, a trailblazer in property technology lettings, is on the lookout for a vibrant Tenant Advisor to join its thriving Tenancy Operations Team. This is your chance to be part of a company that's reshaping the rental market with its innovative approach. The excitement of a startup atmosphere combined with the mission to transform the industry makes this opportunity truly unique.
Role Summary:
- Facilitate tenant onboarding from initial payment to move-in, ensuring a smooth experience.
- Coordinate pre-tenancy maintenance and compliance checks like Gas and Electrical Safety Checks.
- Liaise with the sales team to oversee offer agreements and communicate any changes with landlords.
- Prepare and distribute Tenancy Agreements.
- Keep abreast of compliance with housing legislation and policy changes.
- Ensure effective interdepartmental communication and collaboration.
- Support in managing new tenancies, tenant and landlord changeovers, and related documentation.
- Maintain impeccable records and file organization.
- Promote an exceptional customer experience throughout the rental process.
Role Requirements:
- Exceptional written communication skills.
- Comfortable with numbers and basic financial calculations.
- Strong interpersonal skills with a focus on building relationships and customer service.
- Efficient administrative capabilities and a solution-driven mindset.
Benefits:
- Competitive salary (£27K-£32K) and a work-life balance with flexible working hours and WFH opportunities.
- Generous annual leave, including a day off for your birthday and charity involvement.
- Modern office environment with social events, culture club, and on-site gym.
- Access to a variety of employee perks and a robust learning and development program.
Interview Process:
- Submit your application and CV via email.
- Participate in a video interview followed by an online assessment.
- Final in-person interview with the Customer Success Manager and Head of Operations, including an assessment.
Home Made is committed to diversity and inclusion, providing equal opportunities and considering all applicants without discrimination. Should you require any adjustments during the recruitment process, please reach out at joinus@home-made.com.
Tenant Advisor, Customer Experience | Home Made
Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made?
Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental industry.
So, if you love the energy of a startup, eager to play a role in team building and expansion, and dream of shaking up the rental industry, then this role is for you!
Working hours: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu
Salary: £27K-£32K
Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)
The role:
Includes but not limited to…
- Guide tenants seamlessly from holding payment to move-in day, ensuring a customer-centric journey every step of the way. Take them through referencing, contracts, move in day questions and ultimately their final financial payments to move in.
- Booking in pre-tenancy maintenance and compliance requirements - i.e. Gas Safety Checks, Electrical Safety Checks.
- Work with the sales team to ensure that offer agreements are being held and any changes are covered with the landlord.
- Draft Tenancy Agreements for distribution.
- Stay ahead of the curve on compliance with legislation, keeping up-to-date with policy changes and regulations.
- Be the glue that ensures smooth communication and collaboration between departments.
- Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender.
- Keeping a record of important documents and maintaining the organisation of files.
- Champion the customer experience.
About You:
- You excel in written communication
- Numbers don't scare you, don't worry you don't need to be a whizz but you need to feel comfortable with rental figures and percentages.
- Builds strong connections through interpersonal skills and top-notch customer service
- Navigates administrative tasks like a pro, keeping things running smoothly
- Drives for results, always seeking effective solutions
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off!
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
Interview Process:
- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Customer Success Manager
- 2nd Round: Online Assessment
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment
We are an equal-opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details].
