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Join the Prestigious British Museum as a Membership Services Assistant and Contribute to Preserving Human History
Overview
Salary
£28144
Location
Bloomsbury
Expires
Expires at anytime
The British Museum, a guardian of human history and culture, is looking for a dedicated Membership Services Assistant to enhance its Advancement team. Known for its extraordinary collections, including the Rosetta Stone and Egyptian mummies, the museum stands as a pillar of knowledge and exploration, attracting visitors and scholars worldwide.
- Deliver outstanding customer service to Members.
- Handle the administrative tasks of the Membership Office efficiently.
- Process membership applications, renewals, and donations.
- Respond to inquiries via phone, email, and written correspondence.
- GCSE level education or equivalent.
- Experience in customer service and problem resolution.
- Proficiency in CRM databases and Microsoft Office.
- Strong communication skills and attention to detail.
The British Museum is seeking a Membership Services Assistant to join the Advancement department. The main purpose of this role is to deliver excellent customer care to Members and provide administrative support for the day-to-day running of the Membership Office. Key areas of responsibility include accurately processing all new Membership applications, renewals, gift aid declarations, payments, event ticket applications, postal applications and donations to agreed procedures and service level standards. You will also deal with all general enquiries and correspondence, on the telephone, in writing or by email to agreed standards and procedures, escalating issues as necessary.
About you: You should be educated to GCSE level or equivalent; English and Maths essential. You should have experience of dealing with the public and diffusing difficult situations, excellent telephone manner and strong written correspondence skills. You should have evidence of excellent customer service skills with experience in direct customer service, e.g. retail, reception, public affairs. You should have experience of using CRM Databases or similar software and be a capable user of Microsoft packages. You should have accuracy in data entry and excellent attention to detail, proven organisational and communication skills, ability to evaluate and improve repetitive tasks and procedures, and enjoy working with people, as well as in a busy office environment while taking responsibility for a variety of tasks.
About the British Museum: Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
Benefits: The Museum offers a competitive benefits package including: Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays. Membership of the civil service defined benefit pension scheme. Free entry to a wide range of museums and exhibitions. Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections. Interest-free travel, bicycle, and rental deposit loans. Professional and personal development opportunities. Employee Assistance Programme. Discounts on food and gift shop purchases.
