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Join the dynamic team at the UK's top cultural destination as a Box Office Assistant
Overview
Salary
£26084
Location
Bloomsbury
Expires
Expires at anytime
The British Museum, a world-renowned institution and the UK’s leading visitor attraction, is looking for a Box Office Assistant to join their vibrant team during an exciting time of development. With over 6 million visitors annually, the museum offers the unique opportunity to engage with a global audience and provide exceptional service at the heart of Britain's cultural heritage.
Role Summary
- Provide excellent customer service in the museum's call centre.
- Answer a high volume of calls with professionalism and enthusiasm.
- Use knowledge of the museum's offerings to inform and sell tickets to exhibitions and events.
- Maintain a consistent quality of service for all callers.
Role Requirements
- Prior experience in Box Office or Call Centre roles.
- Exceptional customer service skills and the ability to manage diverse expectations.
- Strong communication skills, with an aptitude for understanding customer needs.
- Experience in upselling, cash handling, and using ticketing systems.
- Proficiency in maintaining accurate and up-to-date databases.
Benefits
- 25 days of annual leave, plus an additional 2.5 privilege days and bank holidays.
- Membership in the civil service pension scheme.
- Free entry to various museums and exhibitions.
- Access to exclusive museum activities and curator talks.
- Interest-free loans for travel, bicycle, and rental deposits.
- Professional and personal development opportunities.
- Employee Assistance Programme and discounts on food and gift shop purchases.
The British Museum: Box Office Assistant
The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year. This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service.
The Role:
Working within our call centre, as a Box Office Assistant you will play a key role in providing a high quality service to customers contacting the UK’s number one visitor attraction. This will involve answering a large number of calls and using your knowledge of the Museum and its public programme to deliver an excellent information, sales and booking service, including selling and promoting the sale of tickets to exhibitions, lectures and other ticketed activities, ensuring that every caller receives the same high quality of service.
Job Requirements:
The ideal candidate will have existing Box Office or Call Centre experience and the following skills: providing excellent customer service, balancing diverse caller expectations in a demanding and busy environment a confident communicator who can understand customer needs and respond appropriately upselling and cash handling knowledge and use of ticketing systems and processes, and able to keep databases up to date and accurate.
Benefits:
The Museum offers a competitive benefits package including: Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays Membership of the civil service defined benefit pension scheme Free entry to a wide range of museums and exhibitions Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections Interest-free travel, bicycle and rental deposit loans Professional and personal development opportunities Employee Assistance Programme Discounts on food and gift shop purchases.
Application Details:
For more information about this role, please see the job description. If you have any additional needs that we should be aware of in order to support you with your application, please provide details to [email removed - click apply for more details].
