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Join TED and champion ideas worth spreading as a TED@Work Customer Success Manager
Overview
Salary
£95000 - £110000
Location
New York, NY, USA
Expires
Expires at anytime
At TED, the global powerhouse for thought-provoking content, we're passionate about ideas that ignite change and foster learning. We're looking for diverse, curious individuals to help spread ideas that matter. TED is more than a platform; it's a community committed to learning, innovation, and the power of ideas.
- Manage and grow customer relationships for TED@Work, ensuring clients fully benefit from our products.
- Drive customer retention, engagement, and account expansion.
- Work collaboratively with cross-functional teams to integrate, engage, and maximize impact for TED@Work clients.
- 3-5 years of experience in Customer Success or a similar role.
- A proven track record in customer retention and engagement.
- Experience with implementation and driving ongoing customer engagement.
- Deep passion for learning, development, and TED's mission.
- Exceptional skills in interpersonal communication, collaboration, and presentation.
- Proficiency in data analysis and presentation.
- A strong team player with a commitment to a positive team culture.
TED Conferences LLC is an inclusive workplace offering competitive benefits, including health coverage, paid family leave, wellness memberships, and a 401k match, among others. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ABOUT TED TED is a non-profit that believes Ideas change everything. Powerful ideas, powerfully presented, move us: to feel something, to think differently, to take action. At TED, we seek to bridge, include, and diversify because we truly believe ideas are for everyone. It is important to us to attract individuals from diverse backgrounds who are curious about the world.
THE ROLE TED@Work Customer Success Managers partner closely with cross-functional team members to manage a portfolio of customer accounts, helping customers to achieve their business goals and get the most value from the TED@Work products they have purchased throughout the lifecycle of their contract. They are instrumental in ensuring the success of TED@Work clients in terms of integration, engagement, and impact, as well as revenue retention and expansion.
JOB REQUIREMENTS 3-5 years experience in a Customer Success or similar client facing role. Proven record of supporting customer retention and engagement. Proven experience with implementation, as well as driving on-going engagement. Passion for learning and development and TED’s mission of spreading ideas. Outstanding interpersonal, communication, collaboration and presentation skills. Experience analyzing and presenting data. Outstanding team player, focused on contributing to a positive team culture.
BENEFITS Full health benefits (medical, dental, vision). Paid family leave. Work-life balance is encouraged through our flexible paid time off. Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being. 401k with match.
ADDITIONAL INFORMATION TED Conferences LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume.
