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Join Marshmallow as a Customer Operations Data Analytics Lead and revolutionize insurance for UK newcomers
Overview
Salary No salary declared 😔
Location London, UK
Expires Expires at anytime
Marshmallow is an innovative company transforming the insurance landscape for those relocating to the UK by offering equitable prices and leveraging cutting-edge technology. Our mission is to address the needs of a diverse clientele traditionally underserved by the financial sector. Join us in our journey to create a fairer insurance world and make a tangible difference in people's lives.
- Lead the analytics strategy for Customer Operations, focusing on customer satisfaction, debt collections, and complaints resolution.
- Perform in-depth analysis of customer sentiment, debt recovery rates, and complaints data to drive operational enhancement.
- Define key operational metrics and use data to inform strategic decisions.
- 6+ years of experience in data analytics, specifically within customer operations, debt collections, or complaints management.
- Strong proficiency in SQL, Python, or R for data analysis.
- Experience with data visualization tools, such as Looker.
- Advanced analytics skills using Python or R are advantageous.
Marshmallow is a company that focuses on providing fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are looking for a Customer Operations Data Analytics Lead to join our team.
The role involves ensuring the smooth running of operations that directly impact customer satisfaction, debt collections, and complaints resolution. You will be responsible for defining the analytics strategy for Customer Operations, focusing on metrics related to customer satisfaction, debt collections, and complaints resolution. You will also conduct hands-on analysis of customer sentiment data, debt recovery rates, and complaints trends to identify opportunities for operational improvements.
Job requirements include 6+ years of experience in data analytics, with a focus on customer operations, debt collections, or complaints management. You should have proficiency in SQL, Python, or R for data analysis and hands-on experience with data visualisation tools like Looker. Knowledge of Python or R for advanced analytics is a plus.
At Marshmallow, we are committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles. We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
