Volunteer Content Designer

What will you be doing?

Join the Criminal Justice Hub to make a meaningful impact by designing content that empowers individuals and communities to navigate and have a voice in the criminal justice system in England and Wales. We’re looking for a content designer who can craft clear, accessible, and user-centered digital resources that address the needs of diverse audiences, including those directly impacted by the justice system. What will you do? As a volunteer content designer, you will:

Create, review, and improve digital content to ensure clarity, accessibility, and usability. Work collaboratively with researchers, service designers, and stakeholders to develop content that supports user needs. Use user insights, data, and feedback to evaluate existing content and inform improvements. Prototype new content ideas, testing them to ensure they meet user and stakeholder requirements. Ensure content aligns with the Criminal Justice Hub’s mission, style guidelines, and tone of voice.

What are the key deliverables? Your work will directly contribute to the Criminal Justice Hub’s goal of making the justice system more accessible and understandable for all. Deliverables include:

User-centered content that explains complex processes in plain language. Prototypes or drafts of new resources or tools. Regular updates to existing content to improve its clarity and relevance. Collaboration and input into the broader content strategy of the Hub.

Who will you work with? You’ll collaborate with a passionate team of professionals and volunteers, including service designers, user researchers, and advocacy specialists. Together, we aim to create resources that make a tangible difference in people’s lives. Is this role set in stone? This role has flexibility and can be tailored to your expertise and interests. Whether your strengths lie in writing, prototyping, or accessibility, we’ll work with you to ensure you can contribute meaningfully to the project while gaining valuable experience. Your contribution will directly support individuals and communities as they navigate complex systems, empowering them with the information and tools they need to advocate for their rights. This is your opportunity to make a real impact while developing skills in content design for a socially driven cause.

What are we looking for?

Skills, Experience, and Qualities We’re looking for a passionate and skilled content designer who is ready to make a difference. The ideal candidate will bring the following to the role: Essential Skills and Experience

Content Design Expertise: Experience creating, editing, and publishing digital content that is clear, concise, and user-focused. Plain Language Skills: Ability to translate complex concepts into plain language, ensuring accessibility and understanding for a diverse audience. Accessibility Knowledge: Understanding of accessibility standards and the ability to design content that works with assistive technologies. User-Centered Approach: Experience using data, user research, and feedback to inform and improve content. Digital Tools: Familiarity with content management systems, digital publishing processes, and prototyping tools.

Desirable Skills and Experience

Criminal Justice Insight: An understanding of the criminal justice system, or experience working with advocacy, legal, or government services. Agile Working: Experience working in an Agile environment, collaborating on iterative improvements and adapting to changing priorities. Prototyping and Testing: Familiarity with prototyping techniques, such as sketches or wireframes, to test and iterate content ideas.

Qualities

Empathy and Sensitivity: A commitment to understanding the needs of diverse audiences, including those impacted by the criminal justice system. Collaboration: Strong teamwork skills, with the ability to work effectively with researchers, stakeholders, and other team members. Problem-Solving: A proactive approach to identifying challenges and finding creative, user-centered solutions. Attention to Detail: A keen eye for detail, ensuring content is accurate, accessible, and adheres to style guidelines. Commitment to Social Impact: Passionate about making a meaningful contribution to social justice and equity.

This role offers the chance to grow professionally while contributing to a project that makes a real difference in people’s lives.

What difference will you make?

As a volunteer content designer for the Criminal Justice Hub, your work will have a profound and lasting impact on individuals and communities navigating the complexities of the criminal justice system in England and Wales. By creating clear, accessible, and user-centered content, you’ll empower people to make informed decisions, understand their rights, and advocate for themselves or others within a system that can often feel overwhelming and inaccessible. Your contributions will help break down barriers, particularly for vulnerable groups, including those with limited digital access, neurodiverse users, and individuals directly affected by the justice system. You’ll play a vital role in ensuring that crucial information is presented in plain language and accessible formats, making it easier for users to engage with and trust the resources we provide. By improving the accessibility and usability of our digital tools and resources, you’ll help the Hub reach more people, fostering greater engagement and building a stronger sense of community among users. Your work will directly support our mission to amplify voices, promote equity, and contribute to a more transparent and inclusive justice system. The difference you’ll make is clear: providing hope, clarity, and practical support to those who need it most, while contributing to long-term social change.