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Transform lives through education with Coursera as a Program Implementation Manager
Overview
Salary No salary declared 😔
Location India
Nomad Friendly? 
Expires Expires at anytime
Join the vibrant team at Coursera, a leading online learning platform with a mission to provide universal access to world-class learning. With a commitment to flexibility, diversity, and innovation, Coursera is the perfect place for those looking to make a significant impact in the field of education. As a B Corp, we value social impact and look forward to expanding our globally diverse team.
- Organisation summary - Coursera, co-founded by Stanford professors, offers a vast array of learning opportunities through partnerships with top universities and industry leaders. As a B Corp, we pride ourselves on our flexible work arrangements and our dedication to transforming education.
- Role Summary
- Lead the Partner Success team in launching new educational content.
- Manage cross-functional teams to ensure partner success and superior student experiences.
- Strengthen relationships with partners and drive key performance metrics.
- Handle operations and troubleshoot to ensure a smooth student journey.
- Support the growth of new business partnerships.
- Analyze and strategize for improved resource investment and partner success.
- Role Requirements
- 3+ years in partner or client relationship management.
- Strong analytical, strategic, and project management skills.
- Experience with executive-level stakeholder engagement.
- Exceptional communication skills and a team-oriented mindset.
- Passion for educational innovation and goal achievement.
- Adaptability within a dynamic startup atmosphere.
- MBA or equivalent preferred.
- Willingness to travel up to 25%.
Coursera is an Equal Opportunity Employer, valuing diversity and offering a dynamic and inclusive work environment. We welcome candidates with disabilities and provide accommodations in the recruitment process.
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.
Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
Job Overview:
Our Partner Success team supports Coursera’s mission by making our content from our industry and university partners available in a flexible and affordable way for a global audience. Within that, the Partner Enablement team is responsible for ensuring that new content and programs are launched on time, with the highest quality standards.
Coursera is looking for a Program Implementation Manager to assist in the launch of new content, from degrees to professional certificates to specializations, from our university and industry partners. You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.
Responsibilities:
- Ensure your partner’s success by managing KPIs, identifying opportunities for improvement, and strategizing innovative methods to achieve program design and content production goals
- Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Business, Legal, etc.) to ensure your partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality program and course launches
- Deepen the relationship with key partner stakeholders and strengthen overall partnership by driving retention, satisfaction and other key metrics.
- Manage the operations and implementation associated with Coursera courses, degrees, and certificate programs, resolving issues as needed to ensure an exceptional student experience
- Support consultative presales interactions with our partners in conjunction with our business development team to enable new business partnerships to thrive from the onset
- Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful
- Travel up to 25%
Basic Qualifications:
- 3+ years experience managing relationships with complex partners or clients
- Demonstrated history in analytical, strategic, and problem-solving skills
- Experience in project management and building sound business processes
Preferred Qualifications:
- Experience with executive presence and comfort moving between senior stakeholders and operational teams rapidly to enable different audiences
- Excellent written and verbal communication skills; a cross-functional team leader
- Demonstrated passion for building products or programs that meet the needs of learners, universities, and leading industry brands
- A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world
- The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure
- MBA or equivalent
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