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Elevate the Visitor Experience at Serpentine as an Operations Manager
Overview
Salary No salary declared 😔
Location London, United Kingdom
Expires Expires at anytime
Serpentine Galleries is an internationally renowned art institution that showcases the best in contemporary art. It is located in the heart of London and offers an exciting opportunity to work in a dynamic and creative environment. By joining the Visitor Experience team, you will contribute to maintaining the gallery's reputation for welcoming guests with exceptional service and engaging cultural experiences.
- Lead a dedicated team of Duty Managers and Gallery Hosts.
- Ensure top-tier customer service and a warm welcome to all visitors.
- Utilize strong management skills to provide effective feedback and conduct staff evaluations.
- Demonstrate a track record of exceptional customer service delivery.
- Employ problem-solving skills to address and resolve complex issues efficiently.
- Be proactive and self-motivated, with an initiative-driven approach to work.
- Strong people management and leadership abilities.
- Experience in performance feedback and staff assessments.
- A history of providing exceptional customer service.
- Excellent problem-solving capabilities.
- A proactive, self-starting attitude.
For more information, please review our candidate pack.
Come and join our busy Visitor Experience team at Serpentine!
We are looking for a Visitor Experience Operations Manager to manage a team of Visitor Experience Duty Managers and Gallery Hosts to work across Serpentine to ensure that visitors are welcomed well and receive high standards of customer service.
We are looking for someone who:
- is a strong people manager and team leader, with demonstrable experience in giving and receiving feedback effectively, conducting probationary reviews and appraisals
- has a proven track record of delivering exceptional customer service
- can really problem solve and has a demonstrable ability to identify, analyse, and resolve complex problems effectively and efficiently
- is proactive: a self-motivated individual who takes initiative and demonstrates a proactive approach to tasks and challenges.
Please see our candidate pack for further details.
Closing date for applications: Midnight on Sunday 26 January 2025.
Please note, we cannot accept applications received after the deadline.
