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Join the vibrant Mr & Mrs Smith team as a Hybrid Sales/Support Specialist and elevate your career in the luxury hospitality industry
Overview
Salary No salary declared 😔
Location Asia/South Pacific/Australia/New Zealand - Remote
Nomad Friendly? 
Expires Expires at anytime
Organisation summary: Mr & Mrs Smith is an esteemed player in the global luxury hotel and villa market, celebrated for its unparalleled professionalism, infectious sense of fun, and strong brand values. The company takes pride in crafting exceptional experiences for its clients, setting the standard in the luxury hospitality sector. Joining Mr & Mrs Smith means becoming a part of a dynamic team committed to excellence and customer satisfaction. It's an opportunity to align with a brand synonymous with luxury and service at the highest level.
- Respond to inbound enquiries from members and B2B partners across various channels.
- Engage in proactive outreach to new leads and existing members to foster growth.
- Deliver exceptional customer service throughout the booking process and handle complaints effectively.
- Manage multiple communication channels with personality and efficiency.
- Oversee the full sales and service cycle, including pre-departure and post-departure interactions.
- Availability for a full-time rotating-shift schedule, covering 7 days a week from 7am to 8pm.
- Exceptional organisational skills and the ability to stay calm and positive under pressure.
- Keen attention to detail with excellent verbal and written communication abilities.
- Confidence in a dynamic work environment and a team-oriented, professional attitude.
- Strong problem-solving skills with a diplomatic approach and a passion for customer service.
- Capability to multitask effectively.
Benefits: This remote position offers flexible working hours, integration into a dynamic team, and the chance to work with a globally recognized brand. It's a unique opportunity to expand your expertise in the hospitality industry while embracing a flexible lifestyle.
The organisation - Mr & Mrs Smith is a global luxury hotel and villas company. We are known for our professionalism, sense of fun and brand values. We are looking for a Hybrid Sales/Support Specialist to join our Smith24 team. This is a full-time remote position based in the Asia/South Pacific/Australia/New Zealand region.
The role - As a Hybrid Sales/Support Specialist, you will be responsible for promptly responding to inbound enquiries from members and B2B partners through all channels - phone, email, chat, webform. You will also proactively reach out to new leads and existing members to drive growth. You will provide a high level of customer service to members and B2B partners during, before and after the booking process including complaint resolution when needed. You will handle multiple queries simultaneously via phone, email, live chat and social forums with flair and personality. You will also handle the full sales and service cycle of a members journey to include pre-departure and post-departure calls.
Job requirements - You must be available to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week between the times 7am to 8pm. You must have the ability to remain calm and positive under pressure, be highly organised with an efficient personality, have excellent attention to detail, with strong communication skills (both written and spoken). You must have confidence when working in a dynamic environment, a professional attitude and team-oriented approach, the ability to analyse and resolve difficult situations diplomatically, a passion for customer service and the ability to multitask.
Benefits - You will have the opportunity to work with a dynamic team, in a remote setting, with flexible working hours. You will also have the opportunity to work with a globally recognized brand and gain valuable experience in the hospitality industry.
