Return to jobs 
Join Fresh Life's mission to transform urban sanitation and waste management while leading a dynamic sales team in Nairobi
Overview
Salary No salary declared 😔
Location Nairobi, Kenya
Expires Expires at anytime
Fresh Life is a pioneering social enterprise recognized for its commitment to providing sustainable sanitation solutions in Kenya's urban informal settlements. Working in Nairobi, Kisumu, and Eldoret, Fresh Life is at the forefront of non-sewered sanitation innovation, partnering with cities to ensure safe and clean environments for urban residents. This is a chance to be part of a transformative venture that is making a real difference in the lives of many.
Role Summary:
- Grow our franchise network by empowering Sales Associates to effectively market our products.
- Supervise the Customer Support and Credit Associates to optimize customer portfolio management.
- Drive the full sales and customer lifecycle, from lead generation to securing payments.
- Ensure customer satisfaction and adherence to sanitation and hygiene standards.
Role Requirements:
- Diploma/Degree in business, sales, customer service, or credit management.
- At least 2 years of leadership experience and a year in sales team management.
- Fluency in English and Kiswahili is a must.
- Residency experience in an informal settlement is preferred.
- Proven sales success and strong skills in communication, problem-solving, and computer usage.
- Ability to handle physical demands such as daily walking and prolonged sitting.
As an equal opportunity employer, Regen Organics/FreshLife encourages applications from all qualified individuals regardless of background. Take this opportunity to contribute to a company that values diversity and inclusion.
Fresh Life is an award-winning social venture headquartered in Nairobi, Kenya. We undertake two exciting lines of work: We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi, Kisumu and Eldoret using end-to-end non-sewered sanitation solutions. We partner with cities to develop and deliver safe sanitation and waste management for urban residents.
The role of Sales, Customer Support and Credit Supervisor is to expand our franchise network, by supporting and coaching Sales Associates to confidently sell our products as well as oversee the operations of the Customer Support and Credit Associates in managing customer portfolio. The role is responsible for ensuring customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments. The role also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.
Job requirements include a Diploma/ Degree in a business-related course (Sales, Customer Service, or Credit preferred), 2+ years of demonstrated team leadership experience, fluency in English and Kiswahili, residency in an informal settlement (current or past), proven track record in sales, experience working with a sales team for at least 1 year, strong communication, problem-solving, and computer literacy skills, and physical fitness for daily walking and long hours sitting.
Regen Organics/FreshLife is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.
