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Join the UK's leading EV charging provider, Pod Point, on an exciting journey towards making electric vehicle ownership easy, affordable, and widely adopted.
Overview
Salary £75000
Location London, UK - Hybrid
Expires Expires at anytime
Pod Point, the UK's leading electric vehicle (EV) charging provider, is on a mission towards revolutionising transportation. Since 2009, they've provided over 250,000 chargepoints and are remarkable partners with renowned automakers and energy leaders. They are at the forefront of ventures such as advanced smart charging solutions and Battery Energy Storage Systems (BESS) while also establishing EV infrastructure in new homes.
Role Summary:
- Collaborating with internal teams and external partners to optimise campaigns and deliver measurable outcomes.
- Developing and executing strategies to increase subscription tenure, reduce churn and maximise LTV.
- Utilising customer data to create personalised campaigns that boost engagement and retention.
- Designing programmes that turn customers into advocates through referral schemes and loyalty initiatives.
- Managing relationships with agencies, vendors and freelancers to support in-life marketing initiatives.
Role Requirements:
- Experience in customer retention, CRM or lifecycle marketing, ideally within a subscription-based or SaaS business model.
- Proficiency with CRM and marketing automation tools; HubSpot experience is a plus.
- Strong analytical skills for data-driven decision making.
- Excellent communication abilities, with a knack for crafting compelling messages.
- A collaborative mindset and experience working with diverse teams.
- Familiarity with feedback systems like NPS surveys and experience with loyalty programs.
Application Process Details:
- You must have the legal right to work in the UK.
- We welcome applications from all backgrounds.
- Your privacy is of utmost importance; information shared will be handled according to our Candidate Privacy Notice.
The organisation - Pod Point is the UK's leading electric vehicle (EV) charging provider. Since 2009, we've provided over 250,000 chargepoints, leading the UK's transition to electric cars and making EV ownership easy and affordable for everyone. We're partnering with automotive giants like Mercedes-Benz, Hyundai, Jaguar Land Rover and BMW, as well as energy leaders Centrica and EDF. Our focus includes innovative ventures like advanced smart charging solutions and Battery Energy Storage Systems (BESS). Additionally, we collaborate with Taylor Wimpey, Redrow and Barratt Developments to establish EV charging infrastructure in new homes.
The role - In this position, you’ll be working closely with internal teams and external partners to optimise campaigns, deliver measurable outcomes and foster customer loyalty. Your main responsibilities will include: Developing and executing in-life marketing strategies that increase subscription tenure, reduce churn and maximise LTV. Utilising customer data to create targeted, personalised campaigns that maximise engagement and retention. Delivering data driven performance reports with actionable insights, leveraging customer data to refine strategies and optimise outcomes. Designing programmes that turn customers into advocates through referral schemes, loyalty initiatives and success stories. Managing relationships with agencies, vendors and freelances to ensure seamless execution of in-life marketing initiatives.
Job requirements - To succeed in this role, you’ll ideally bring experience in customer retention, CRM or lifecycle marketing, ideally within a subscription based or SaaS business model. Plus, we'd like to see: Experience with CRM and marketing automation tools (HubSpot experience a plus) to manage and optimise customer journeys. Strong analytical skills with the ability to use data to monitor campaign performance, optimise strategies, and inform marketing decisions. Excellent communication skills, with the ability to craft compelling messages that speak to the needs of subscribers at different points in their journey. Collaborative mindset, with experience working closely with Product, Operations, and Sales teams to ensure a seamless customer experience. Knowledge of customer feedback systems (e.g., NPS surveys) and the ability to turn customer insights into actionable strategies for improving retention. Experience with loyalty programs, referral schemes, and advocacy strategies is a plus.
Benefits - Salary of £75,000. Flexible hybrid working model. Work abroad for up to 20 days per year. Salary Sacrifice EV Scheme and free Pod Point. Family & friend discount scheme. 25 days holiday (plus Bank Holidays). Very generous parental and family leave. Pension scheme with a 4.5% matched contribution. Eyecare scheme. Life insurance covering up to 4x your annual salary. Virtual GP provided by HealthHero. Employee Assistance Program. Free Mortgage Advice. Discounted Gym Memberships. Cycle2Work Scheme.
Applications details - You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
