People Services Manager

The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.

As a People Services Manager, you will be joining our dynamic People Service Desk Team. This team is at the heart of our HR operations, managing a diverse range of HR-related services and inquiries throughout the entire employee life cycle. You will be leading the People Service Desk within the People Team reporting to Associate Director (AD), People Operations.

Your responsibilities will include providing an efficient, end-to-end HR services acting as the central point of contact for employees seeking support or information on HR policies and procedures. You will also be responsible for continuously enhancing and improving our service offerings to ensure the highest level of employee satisfaction and fostering a self-service culture by empowering employees to access the information and tools they need independently.

To be successful in this role, you will need to be a great people manager, comfortable coaching and mentoring colleagues, giving, and receiving feedback and working collaboratively across the wider People team and organisation. You will have experience of operational HR, including employee relations, alongside a strong understanding of performance metrics, SLAs, and system acumen for managing a people service helpdesk. Experience with Workday, proficiency in IT and MI reporting, and the ability to operate autonomously and manage a team in a hybrid environment is also required.

We offer a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles.

To apply please upload your current CV and complete our short application. Interview dates: W/c 17 March. You can view the full job description on our website. You can read more about the benefits we offer our employees on our website.

Upon a conditional offer being made, the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any ‘unspent’ criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974.