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Join Multiverse in revolutionising work and learning, providing equitable access to economic opportunity. Be at the center of operational efficiency, working with leading global companies.
Overview
Salary No salary declared 😔
Location London, UK
Nomad Friendly? 
Expires Expires at anytime
Organisation Summary: Multiverse is on a mission to help close critical skills gaps in the workforce through a unique apprenticeship model combining work and learning. Our innovative approach involves recognising high-potential individuals and creating impactful learning programs. We collaborate with over 1,500 leading companies, including Microsoft, Citi and Just Eat, and have trained over 16,000 professional apprentices in future tech and data skills. Join our global team driven to achieve a significant mission.
Role Summary:
- Develop and maintain tailored Salesforce solutions.
- Boost operational efficiency and enhance user experience.
- Collaborate with different teams including Sales Operations, Strategy & Operations, and Data & Insights.
- Involve in all stages of Salesforce projects from Scoping to Implementation and Enablement.
Role Requirements:
- 3-4 years of experience as a Salesforce Administrator/ Developer.
- Experience in security management, debugging and resolving technical issues within Salesforce.
- Experience in architectural design and automation using Record Triggered Flows, Screen flows, etc.
- Experience of successfully implementing large Salesforce projects E2E.
- Good communication and influence skills.
- Desirable: Knowledge of Apex classes/ Triggers and Lightning Web Components.
We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
About you:
You will be responsible for developing and maintaining tailored Salesforce solutions to drive operational efficiency, booked revenue and enhance user experience for Multiverse’s Go-To-Market teams.
This role exists within our Revenue Operations team, reporting to the Head of GTM Systems. You will collaborate very closely with the Sales Operations, Strategy & Operations and our Data & Insights teams. You will be a Salesforce subject-matter-expert and will be required to be a confident voice in solutioning, enablement & systems architecture for internal stakeholders.
The ideal candidate will have a track record of successfully delivering large Salesforce projects E2E through Scoping, Build, User-acceptance testing, Implementation and Enablement. You will be methodical, creative and collaborative, with very high attention to detail and a pragmatic approach towards problem solving. We are a fast moving Tech organisation, so flexibility and adaptability are therefore also key attributes to be successful in this role.
What you’ll focus on:
Solution Development
Gather requirements from internal teams to understand key business needs
Design, build and maintain bespoke Salesforce solutions (e.g. Complex Flows, Screen flows, custom settings, custom objects, validation rules, Reports and Dashboards & third-party integrations) that solve for our most significant business needs
Be comfortable with development life-cycle best practices and pushing changes from sandbox environments on a weekly schedule.
Collaborate with internal & external technical partners to build & maintain integrations with adjacent systems (e.g. Multiverse Platform / Data Warehouse)
Work with the Head of Systems to influence the Salesforce roadmap & strategy
System Administration, User Enablement & Support
Provide tactical support for our 270 Salesforce users ranging from access controls, permission set groups, new feature requests, reports & dashboards
Managing user provisioning, licencing & group membership
Monitor Salesforce system usage & proactively identify/mitigate system issues
Design & deliver training for different groups of Salesforce users
Required:
3-4 years of hands-on experience as a Salesforce Administrator/ Developer (Sales Cloud & Service Cloud)
Management of Salesforce security model & system configuration; Profiles, Permission sets, Role hierarchies, User access policies etc
Debugging & resolving technical issues within Salesforce
Successful track record of building successful applications in Salesforce
Architectural design
Automation: Complex Record Triggered Flows, Screen flows, custom settings, custom objects, validation rules, Reports & Dashboards and third-party integrations.
Demonstrable experience of successfully implementing large Salesforce projects E2E
Excellent requirements gathering
Innovative problem solving utilising latest salesforce releases
Communication & influence
Strong interest in & knowledge of upcoming Salesforce releases & functionality
Nice to have:
“Certified Salesforce Administrator (ADM201)” or “Certified Salesforce Platform Builder” certification
Knowledge of Apex classes/ Triggers.
Knowledge of Lightning Web Components
