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Join a pioneering company in electric vehicle charging as we transform the EV landscape across Europe.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation summary
We are a leading company in electric vehicle charging partnered with top automotive and energy brands. With over 250,000 EV charge points installed, we aim to make EV ownership simple and affordable, not just in the UK but across Europe.
Role Summary
- Overseeing the strategic planning, performance tracking and improvement initiatives across our operations department
- Mentoring and developing a high-performing team of analysts
- Providing actionable insights to senior management to optimise customer experience
- Championing a culture of continuous improvement by implementing process improvements
Role Requirements
- Experience in a senior management role within a customer service or contact centre environment
- In-depth knowledge of performance management, process optimisation and continuous improvement methodologies
- Expertise in data modelling, data engineering, data analysis, and using performance analytics tools and software
Application Process Details
- Please note that you must have the legal right to work in the UK
- We encourage applications from all backgrounds
- Benefits include flexible hybrid working, the ability to work abroad, access to wellbeing platforms, generous leave policies and more
We are a leading company in electric vehicle charging, having been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable. We have partnered with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica. We aim to transform the EV charging landscape not just in the UK, but now across Europe.
The role entails overseeing the strategic planning, performance tracking and continuous improvement initiatives across our operations department - with a focus on Customer Experience. You will be responsible for mentoring and developing a high-performing team of analysts and continual improvement specialists, providing actionable insights and recommendations to senior management to optimise customer experience and operational efficiency. You will also be responsible for championing a culture of continuous improvement by identifying and implementing process improvements.
Job requirements include previous work in a senior management role within a customer service or contact centre environment, experience with field & supply chain operations, in depth knowledge of performance management, process optimisation and continuous improvement methodologies (e.g. Lean, Six Sigma, Kaizen), and expertise in data modelling, data engineering, data analysis, using performance analytics tools and reporting software (e.g. Excel, G-Sheets, Python, Power BI, Tableau).
Benefits include a flexible hybrid working model, the ability to work abroad for up to 20 days per year, a Salary Sacrifice EV Scheme and free Pod Point, access for you and up to 5 family/friends to the 'UnMind' wellbeing platform, a family & friend discount scheme, 25 days holiday (plus Bank Holidays), very generous parental and family leave, a pension scheme with a 4.5% matched contribution, an eyecare scheme, life insurance covering up to 4x your annual salary, a Virtual GP provided by HealthHero, an Employee Assistance Program, free Mortgage Advice, discounted Gym Memberships, and a Cycle2Work Scheme.
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds.
