Support Operations Specialist II - Americas

Storyblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle—from creation and management to delivery—streamlining workflows, boosting productivity, and ensuring exceptional performance and accessibility. Storyblok frees you from the pain of legacy CMS platforms and empowers your teams to ship content quickly and build with complete flexibility. Designed for global scalability and secure collaboration, Storyblok enables teams to deliver seamless, engaging digital experiences at scale. Trusted by leading brands like Oatly, Virgin Media O2, Deliveroo, Renault, and Education First, Storyblok helps businesses of all sizes unlock new opportunities, channels, and markets—delivering a bigger, faster market impact.

As a Support Operations Specialist II, you'll play a vital role in providing exceptional customer service and driving operational efficiency. You'll take on more complex tasks, including handling escalated support tickets and independently troubleshooting challenging issues with account setup, billing, integrations, and other inquiries related to CMS functionalities. Your commitment to exceeding customer expectations and maintaining a positive, empathetic attitude will be crucial in all customer interactions. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll efficiently resolve issues and contribute to enhancing our support processes.

You will need at least 3 years experience in Customer Support, Customer Success, or similar customer-facing role, preferably within B2B SaaS. Fluent in English with excellent verbal and written communication and interpersonal skills. Remote working experience. Well-organized, self-starting, has excellent work ethic, and pays attention to detail. A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle. Ability to work independently with little direct supervision in a remote working environment. Real passion for solving issues and challenges. Experience with Stripe and writing internal documentation is a plus. Experience with Headless CMS is a plus.

Storyblok offers a range of benefits including a monthly remote work stipend (home internet costs, electricity), home office equipment package right at the start (laptop, keyboard, monitor…), home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding, sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays, personal development fund for courses, books, conferences, and material, VSOP (Virtual Stock Option Plan), and the annual international team-building trip, quarterly and monthly online get-togethers.