In House Engineer

About Pact:

Pact Coffee works with the world’s finest farmers to bring outstanding speciality coffee to homes, hospitality venues and workplaces across the UK at a fair price, while improving lives and safeguarding farmers’ futures at origin.  

For 12 years, we’ve been challenging ‘Big Coffee’ and leading the charge to reform the industry. By putting the needs of farmers first, rather than market investors, we can provide our customers with a quality of speciality coffee they won’t find anywhere else. Our growing multi-channel strategy (DTC, Ecommerce, Grocery, Hospitality, Offices and Wholesale) means that we can reach more and more customers and increase our social impact.

We are a B Corporation with a carbon-neutral roastery, and all our packaging is fully recyclable. Our focus on sustainability extends to the farmers we work with, many of whom champion planet-first practices. 

Welcome to better coffee. Better for farmers, better for the planet, and better for you. 

About the role:

We are looking for a dynamic, driven and experienced In House Engineer to join the team to support on a wide variety of coffee machines, predominantly in the traditional espresso machine space. 

Both office and field based, this role will form the main point of contact for all machine queries to cover both proactive servicing  and reactive callouts. 

Responsibilities:

As In House Engineer, your main responsibilities will include:

• Reactive callouts: On hand in the London/SE area to handle reactive callouts on a weekly basis. Estimate 8 x reactive calls/week
• Video calls: Quicker fixes on machines via video calls in the first instance. Estimate 5 x video calls/week.
• Machine inbox: Be the first point of contact for all machine issues across team B2B both traditional espresso machines and bean to cup machine issues. 
• Saturday cover: Structuring the working week to ensure Saturday service for  callouts.

Requirements

You’ll be an ideal fit if you:

• Have minimum 2 years of engineering experience.
• Thrive in a fast paced, dynamic environment.
• Are passionate about food and drink - especially coffee - and eager to put your coffee knowledge into action.
• Are highly personable, and confident in your ideas. 
• Can communicate effectively, and have a ‘make it happen’ attitude.
• Are a team player who’s unafraid to speak up, helping shape team strategy and decisions.
• Are driven to exceed targets, both individually and as part of a team.
• Are passionate about delivering the perfect end cup through our machine universe.
• Can collaborate seamlessly with stakeholders at all levels, both internally and externally.

Benefits

Benefits:

Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:

• Salary bracket: up to £35k depending on experience 
• 23 days holiday, increasing annually up to 27 days (our office is also closed between Christmas and New Year)
• Hybrid working model with time spent in the field, in the office and at home
• Comprehensive training in sales, coffee and more
• Flexitime (with core hours of 10-4)
• Monthly coffee allowance
• Unlimited coaching sessions with More Happi
• Health and wellbeing programme with Juno
• An accessible and open workspace
• Plus, many more benefits

A bit more about us:

The impact we make: https://www.pactcoffee.com/our-impact

Our range: https://www.pactcoffee.com

Brand video: https://www.youtube.com/watch?v=kyHz-y9TsL0 

Pact is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know by email to [email removed - click apply for more details].

In your application, please feel free to note which pronouns you use (she/her/hers, he/him/his, they/them/theirs, etc).