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Make a real impact in women's health by guiding them through perimenopause and menopause as a patient experience specialist in our expanding healthcare startup.
Overview
Salary
£30000
Location
London, Greater London, United Kingdom - Hybrid
Expires
Expires at anytime
We are a dynamic healthcare startup specializing in supporting women through perimenopause and menopause. Our new venture, Menopause Care, led by the passionate Dr Naomi Potter, is an exciting and rapidly expanding area we aim to develop further. As a Patient Experience Specialist, you will play a critical role in our growth by providing exceptional patient care and unblocking any barriers our patients may face.
Role Summary:
- Act as the voice of Menopause Care, displaying understanding and compassion as you guide women through their journey
- Problem-solve with agility, ready to help patients with their varied inquiries
- Contribute to our team's collaborative efforts to provide comprehensive service to our patients
- Create and optimize processes for maximum patient care effectiveness
Role Requirements:
- Exceptional communication skills, both written and verbal
- Highly organized, able to juggle multiple tasks efficiently
- Analytical thinker with a growth mindset open to change and process evolution
- Passionate, driven and ready to take on new challenges with a 'roll up your sleeves' mentality
- Team player with a humble attitude and eagerness to learn from teammates
- Prior experience in customer support within a tech startup or healthcare environment
Benefits:
- Up to £30,000 salary, dependent on experience
- 25 days holiday plus bank holidays
- Hybrid role with 3 days in London Bridge office, including weekly lunch
- Private medical insurance
- £400 annual Learning & Development budget
- Wellhub gym and wellness benefits
- Annual company retreat
- Cycle to work and electric car schemes
- Healthy snacks and drinks at the office
We’re looking for a patient experience specialist to join our female health team. We’re expanding a service which supports women through perimenopause, and menopause. We want to provide the best service to women going through this journey - and we need proactive individuals ready to support patients on all aspects outside of their clinical appointments. Menopause is a new area of the business that we’re all incredibly excited about. Our Menopause category operates under the brand Menopause Care - led by the founder Dr Naomi Potter. Dr Potter has built a strong organic brand which we want to develop with this service.
RESPONSIBILITIES Being the voice of Menopause Care, helping guide women through their journey with compassion and understanding. Taking a nimble approach to problem solving, ready to help patients with a variety of questions when they get in touch. Working collaboratively within patient experience and the broader Menopause Care team to provide comprehensive service to our patients and unblock any potential barriers patients may face. Creating and improving processes that allow us to help patients in the most effective way possible.
Job requirements Skilled Communicator - You're good at explaining things to people in written or verbal communication and you are thoughtful in all of your interactions. Highly Organised - You know how to stay on top of moving parts and can jump from speaking with a patient on the phone to getting to the bottom of a missing order. Growth Mindset Analytical Thinker - You don’t shy away from change or evolving processes and you are keen to make recommendations to improve the experience for our patients. Passionate and Driven - You are hungry to deliver the best support to our patients and approach new challenges with a “roll up your sleeves” mentality. Team Player - you enjoy working collaboratively and learning from your team; you have a humble attitude and are ready to jump into different tasks. Prior experience - you have some experience either in a customer support role within a tech startup environment or a healthcare environment.
Benefits Salary is up to £30,000 depending on experience. 25 days holiday, plus bank holidays. Hybrid role based in London Bridge 3 days a week with lunch once a week. Private medical insurance. £400 annual Learning & Development budget. Gym & Wellness benefit with Wellhub. Annual company retreat. Cycle to work scheme. Electric car scheme. Healthy snacks & drinks in the office.
