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Join Samaritans, a top UK charity, as a Service Desk Analyst and make an impact on mental health support
Overview
Salary £27000 - £28350
Location Hybrid Working - home and office
Expires Expires at anytime
Organisation summary
Samaritans is a well-regarded charity operating in the UK and Ireland. We're dedicated to breaking down mental health stigmas and providing essential services during tough economic times and increasing mental health crises. With the growing demand, now is a thrilling time to join us.
Role Summary
- Provide 1st and 2nd line IT support within our Service Desk team.
- Work from our central office in Ewell once a week.
- Participate in out of hours on-call telephone support and earn additional income.
Role Requirements
- Proficiency in technology and an up-to-date knowledge of IT support.
- Applicants with a notice period exceeding one month will not be considered for this position.
Application Process Details
- Submit your CV and a cover letter explaining your transferable skills and experiences.
- Answer application questions.
- Application deadline is midnight on 13th April 2025.
- Interviews will be held in the week following the application deadline.
Samaritans is one of the UK and Ireland’s best known and respected charities. We are passionate about reducing the stigma around mental health and emotional distress. In these challenging times of rising cost of living, and more people struggling with their mental health, Samaritans is needed more than ever before.
The role: As a Service Desk Analyst, you will be part of our friendly Service Desk team within the IT department. Your main responsibility will be to respond to our staff and volunteers to resolve various 1st and 2nd line IT issues. This role is linked to our central office in Ewell, with the requirement to attend the office approximately 1 day a week. You will also be asked to take part in our out of hours on-call telephone support Rota and receive extra income for this.
Job requirements: We are looking for a technological whizz with experience providing high quality support for an IT Service Desk. Candidates with notice periods to leave their current employment of over 1 month will not be considered for this fixed term role.
Benefits: We offer some brilliant benefits including flexible working, family-friendly policies, and training to support your development. You'll have 28 days annual leave, plus bank holidays and we match your pension contribution up to 5%. You can claim money back via a Health Cash Plan and wellbeing options including a free subscription to Headspace and a PerkBox account.
Application details: If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and a covering letter outlining your transferable skills and experience. You’ll also be asked to answer some application questions. This role will close for applications at midnight on 13th April 2025, with interviews taking place in the following week.
