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Customer Support Representative - French Speaking

Sustainalytics

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Posted 3 weeks ago

Exciting opportunity to be the first line of product support at Morningstar Madrid for diverse customer segments

Overview

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No salary declared 😔

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Madrid, Spain - Hybrid

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Expires at anytime

Organisation summary

Morningstar offers a unique opportunity for ambitious Customer Support Representatives (CSR´s) in a dynamic and flexible hybrid work environment. Regardless of location, Morningstar ensures all employees have the necessary tools to work remotely, while also ensuring they have the means to engage meaningfully with their global colleagues.

Role Summary

  • Provides end-user customer supoort via phone, email, chat or other remote tools.
  • Engages with various customer segments including individuals, advisers, and institutions.
  • Collaborates with different teams within Morningstar to resolve client issues timely.
  • Becomes a product specialist providing expertise on Morningstar methodologies, functionality, and product features.
  • Monitors and contributes to product research and service-improvement initiatives.

Role Requirements

  • Fluency in English and French; Knowledge of additional European languages a distinct advantage.
  • Excellent written, oral communication and interpersonal skills.
  • Strong problem solving and analytical skills with high attention to detail.
  • Exhibit excellent time management, flexibility, and multitasking skills in a demanding environment.
  • Proficiency with Windows-based applications.
  • Possess interesting in investment industry and capital markets knowledge.
  • Bachelors's degree or equivalent required.

The Role: Customer Support Representatives (CSR´s) provide end-user client support on-demand via phone, email, chat or other “remote” tools”. CSR´s are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisers, and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic technical issues. This position will be based in our Madrid office, reporting to the Customer Support Manager for EMEA.

Responsibilities: • Provide the highest-quality service to French institutional clients through inbound call and feedback email activity. • Collaborate with Morningstar’s data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional/advisory clients. • Proactively suggest product enhancements to the products team based on your daily interaction with clients. • Become a product specialist in all areas of our products and provide expertise on Morningstar methodologies, functionality, and product features. • Provide quality assurance on all new features and changes prior to their release. • Identify how Morningstar’s clients use our products • Think about ways of constantly engaging our clients • Research Morningstar’s competitive landscape. • Effectively document client feedback and activity • Contribute to product research, service-improvement initiatives, and other projects as needed.

Requirements: • Fluency in English and French; knowledge of additional European languages a distinct advantage • Excellent written and oral communication, with excellent interpersonal skills. • Strong problem solving and analytical skills with high attention to detail, and excellent time management • Proficiency with Windows-based applications. • Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills. • Sound client service skills with a proactive approach and to take ownership of issues as they arise. • An interest in the investment industry and capital markets knowledge. • Bachelor’s degree or equivalent required.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

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