Return to jobs 
Join Mr & Mrs Smith as a Director of Operations and drive strategic growth in a dynamic digital landscape in collaboration with Hyatt
Overview
Salary No salary declared 😔
Location UK - Remote
Expires Expires at anytime
Organisation summary
Mr & Mrs Smith, now part of the Hyatt family, is looking to expand its horizons. This is an exciting phase of growth with a sharp focus on digital innovation, B2B partnerships, and market expansion, all while maintaining our reputation for exceptional brand and curation standards.
Role Summary
- Provide strategic operational leadership and ensure alignment across all business functions
- Report directly to the CEO as a key member of the Smith Operating Leadership Team (SOLT)
- Translate the company's vision into focused execution strategies and ensure they are implemented seamlessly
Role Requirements
- 8+ years of operational leadership experience, with at least 3 years in a senior role
- Background in travel, hospitality, or a customer-centric industry
- Proven ability to scale operations into new markets and manage cross-functional teams
- Experience in performance reporting, project delivery, and stakeholder communication
- Understanding of global operations and travel distribution dynamics
Application Process Details
- Click on 'APPLY NOW' to begin your application
About the Role We’re looking for a dynamic and experienced Director of Operations to help shape the future of Mr & Mrs Smith. This is a critical leadership role, responsible for driving operational excellence, ensuring strategic alignment across the business, and scaling our operations to support long-term growth. Since our acquisition by Hyatt, we are entering a new phase of growth, with a strong focus on digital innovation, B2B partnerships, and expanding to new markets, without ever compromising our brand and curation standards.
The role Reporting to the CEO and sitting on the Smith Operating Leadership Team (SOLT), you’ll be a unifying force across departments—ensuring strategies are joined up, delivery is seamless, and the right infrastructure is in place for teams to thrive. You will be a trusted operational partner to the CEO, helping to translate the strategic vision into focused execution, and providing clarity, calm and challenge where needed.
Job requirements Experience 8+ years in operational leadership, with at least 3 years in a senior role. Background in travel, hospitality, or a similarly complex, customer-centric industry. Proven success scaling operations into new markets, managing cross-functional teams, and leading strategic delivery. Skills & Expertise Strategic, analytical, and solutions-focused, with a strong grasp of commercial operations. Skilled in performance reporting, project delivery, and stakeholder communication. Comfortable navigating fast-paced environments using agile, collaborative approaches. Solid understanding of global operations and travel distribution dynamics. Strong financial and data literacy with experience in budgeting and cost optimisation.
Benefits You’ll work hand-in-hand with leaders across the business, championing collaboration, empowering teams, and fostering a culture rooted in agility, customer focus, and purpose.
Application details APPLY NOW
Additional Information Partner with our parent company Hyatt in order for us to support the annual Hyatt HR cycle including goal setting, performance review and engagement activities Be a driving force to work cross company with our parent company to deliver key strategic initiatives and shared goals Build strong partnerships across departments and with key partners to unlock commercial performance and operational excellence.
