Membership Assistant - Roaming & Events

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.

Your Role

We are looking for a talented and passionate Membership Assistant to join our growing team. You'll work within our small Roaming Team, also regularly supporting our in-space Events.

You're someone who is outgoing, fun-loving and sociable; well organised and efficient. Someone who can be the glue to keep our communies together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly.

Key to this role is someone who thrives in a fast paced environment and is flexible.

Our Roaming team work across all of our 13 our locations as needed - primarily in London with occasional (paid) travel to Reading or Manchester; and will be flexible across a broad working week (including some evenings & weekends) to support events taking place in our spaces.

You'll typically be working 40 working hours per week, across a 7-day rota to accommodate events business needs where required.

Our normal business hours are 8:30am-5:30pm Monday-Friday and these will flex when required to accommodate our events businesses needs between 7am-11pm.

Your Day-to-day

·       Create an amazing experience for our members, guests and partners

·       Ensure the space runs smoothly and is fully operational

·       Answering general phone & member enquiries

·       Answering general member enquiries in person and on email

·       Monitor supplies, including office materials, cleaning equipment and member supplies

·       Assist the events team to provide on-site support during events, ensuring that everything runs smoothly and that members and external guests needs are met

·       Create a collaborative community - internally and externally

·       Build connections for our members through events, introductions and networking

·       Develop Work.Life’s presence with the wider creative community in London: we want you to be an ambassador for what we do and what we believe in!

Assisting with membership management

·       Supporting the achievement of team targets for member retention and acquisition by identifying opportunities in day-to-day contact with members or enquirers

·       Handling relevant data processing and administration

·       Supporting the administration and organisation of member events, meeting room & event space bookings

·       Work directly with Membership Managers on any issues to ensure the highest level of member experience and satisfaction

About You

·       You're a driven, passionate and, most importantly, outgoing person

·       You'll have excellent communication skills & enjoy being around people - this is a social role

·       You'll have a positive attitude, be detail and customer-oriented with good multitasking and organisational abilities

·       You'll have demonstrated customer service experience - proven ability to add value to your customers is a big plus

·       You are a collaborative team player, always willing to lend a hand in all areas as needed

Our Values

Own it.

We’re a small team, with ambitious goals, and our success depends on each of us stepping up to the challenge.

We:

•        Follow through – we do what we say we will.

•        Don’t dwell on issues or frustrations. We’re solution-oriented.

•        We don’t walk past a problem.

It’s personal!

Human connection is at the heart of what we do and why we do it. Everybody comes with their own story.

We:

•        Take ownership of our attitude and how we communicate. Words matter. Attitude matters more.

•        Get to know our team and members personally, understanding what they care about & what motivates them.

•        Listen hard, seeing each interaction as a chance to learn and to evolve our thinking.

Don’t stop at good

Our goal is to be better than we were yesterday, knowing that’s not as great as we’ll be tomorrow.

We:

•        Take action, improving through doing. We’ll take what works and learn from what doesn’t.

•        Seek & share, honest, constructive feedback to help each other grow. We know we’re all a work-in-progress.

•        Own our own development: pro-actively working on our skills, understanding & knowledge.

Team 1st

We win by being greater than the sum of our parts. No Egos here.

We:

•        Show up humble; championing each other and happily sharing the stage.

•        Collaborate to improve decisions, amplifying our strengths by ensuring the right voices are heard..

•        Avoid gossip and misunderstandings by seeking clarity, never making assumptions.

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

·       A supporting & friendly team of hard-working people

·       25 days holiday per year excl. Bank Holidays (additional day per year in the business)

·       £75/month towards your mental & physical wellbeing

·       Team joy budget to be spent together with the team

·       Optional therapy available via Self Space our mental health partner

·       4 paid charity days per year

·       Regular team socials

·       Discounts with brilliant local businesses

The need to knows

·       We are recruiting two Roaming Membership Assistants, start dates from May 2025

·       Laura Marquis, Membership Manager is the Hiring Manager for this role

·       The interview process will be two stages; a phone interview and an in-person interview in one of our spaces

At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity fuels a more innovative, creative, and caring culture. Creating equal opportunities matters to us.

Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.

We’re excited to hear from you.

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