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Join the dynamic Arts Council England team as a Service Desk Analyst and contribute to promoting arts, museums, and libraries across the country
Overview
Salary £27401
Location Manchester, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation summary:
Arts Council England is a public body that fervently promotes the growth of arts, museums, and libraries nationwide. Providing expert advice, guidance, and funding opportunities, we focus on making a tangible impact and keeping communities updated on the latest sector news and job opportunities.
Role Summary:
- Fulfill a vital role by providing first-line support and technical assistance to staff.
- Division of work includes support through various modes, recording and prioritising requests, and contributing towards procedural enhancement for IT initiatives and service improvements.
Role Requirements:
- Demonstrable experience in a busy IT Service Desk.
- Ability to show service improvement initiatives for team and customer.
- Excellent communication, time management, and organisational skills, with a knack for customer service.
- Experience in service management tools, IT User access tools, and collaboration tools.
Application Process Details:
- Investigate if this job is the right fit, and apply.
- CVs or cover letters are NOT accepted during recruitment process.
- In case of any special document requirements, contact recruitment@artscouncil.org.uk.
About Us Arts Council England is a public body dedicated to promoting the arts, museums, and libraries across the country. We are committed to making a significant impact in your area and providing necessary advice and guidance. We also offer various funding opportunities and keep you updated with the latest news and job opportunities.
The Role As a Service Desk Analyst, you will be based at our Manchester office, with the flexibility of hybrid working. Your role will involve providing first-line support and technical assistance to our staff. This includes providing support via email, telephone, self-service, or face-to-face, recording, categorising and prioritising support requests, and contributing to the development of necessary procedures to support IT initiatives and service improvements.
Job Requirements To succeed in this role, you should have demonstrable experience of working in a busy IT Service Desk and be able to show service improvement initiatives for the team and customer. Excellent communication, time management, analytical and organisational skills are essential, along with a passion for customer service. Experience in service management tools, IT User access tools, and collaboration tools is also required.
Benefits We offer a range of benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Application Details If this Service Desk Analyst role in Manchester sounds like the right fit for you, please apply today. We look forward to hearing from you. Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact [email removed - click apply for more details].
Additional Information Arts Council are committed to being an inclusive employer and we particularly encourage applications from people in underrepresented groups. Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding. There are also limitations on board or CEO positions employees can hold in organisations we fund.
