Optical & Sales Administrator

WHO WE ARE

We are here to (re)frame the way you see the world. To build a better, more sustainable eyewear industry, by making MONC products responsibly and with transparency.

We do this by designing & crafting everything with a circular approach. We repair eyewear, re-design broken systems, recycle and reuse everything we can, rewrite the rules, rethink our processes, retell inspiring stories, revisit our assumptions and in doing so, we (re)imagine the future.

WHAT WE NEED

In 2021 we opened the doors to our first retail store, after four years of trading online and at events. With an exciting future of growth ahead we are looking for a talented Optical & Sales Administrator to join Freddie, the MONC Founder, and his dynamic team. We need someone who can take responsibility for the customer journey both in our Chiltern Street store and online, and to work alongside our Store Manager, Chris, in looking after new customers, caring for our existing community and exploring ways to build on the loyalty that we cherish and cultivate with every MONC wearer.

If you would like to be part of our journey, we would love to hear from you!

WHAT YOU WILL BE DOING

SALES & CUSTOMER SERVICE

• You will be the face of MONC, so you’ll be representing the brand mission and mindset through a friendly and professional manner, to ensure every customer has an exceptional experience.
• Directly communicating with customers throughout the whole customer journey, efficiently managing the entire process from sales, to ordering and fulfilment.
• Building relationships with customers by providing an exemplar aftercare service.
• Managing our customer community records and profiles, and supporting the marketing department in ongoing and new outreach.
• Maintaining sales and delivery KPIs and targets.
• Dealing with customer queries via email and telephone.

DISPENSING EYEWEAR

• Guiding customers to select the right frame fitting and lens choice based on style, need and prescription history.
• Taking the appropriate optical measurements accurately, with care and skill.

STORE CARE, MERCHANDISING & MAINTENANCE

• Responsible for opening and closing the store, ensuring security protocol is followed.
• Ensure the presentation of store is always clean and tidy and represents the MONC brand experience.
• Managing stock, merchandising and product upkeep.
• Ordering and chasing orders, stock counts and other store administration duties.

WE ARE LOOKING FOR SOMEONE WITH

• Sales experience, ideally 1 year within an optical and dispensing role.
• A passion for sustainability.
• A growth mindset.
• Tech stack savviness.
• Impeccable communication skills both written and spoken.
• An organised and target lead personality.
• Adaptability. A team player, with the agility and keenness to work across function. We are a small team.
• Openness to work 1 day at the weekend. This is essential. Please do not apply if you cannot work on Saturdays or Sundays.

THE BENEFITS

• Your very own MONC Spectacles & Sunglasses with discounts for family and friends.
• Central London location - Chiltern Street, Marylebone.
• 28 days holiday (inc bank holidays).
• Team building days.
• Part of a diverse and creative team, learning and growing together.
• Bonus structure for sales targets.

SALARY

• Dependent on Experience (negotiable).



To apply for this role, please email us by clicking Apply at the top right hand of the JD with a paragraph on why you are the right fit for the role and your CV attached.