Customer Success Manager

Company & function Intro: 

What if going green also meant saving thousands of pounds? We’ve made that possible!

We believe switching to an electric car should be simple, affordable, and accessible to everyone. That’s why we created The Electric Car Scheme - a game changing employee benefit that helps people save 20–50% on the cost of driving electric through salary sacrifice.

Since launching, we’ve helped thousands of drivers make the switch to electric, supported hundreds of forward-thinking employers, and unlocked millions of pounds in savings for employees across the UK.

Backed by leading investors and powered by a passionate, mission-led team, we’re growing fast - and we’re just getting started!

Our mission is to remove the barriers to electric driving through great service, operational excellence, and trusted partnerships. We make it easy for employees and employers to do the right thing for their wallets and for the planet.

We’re looking for people who want to build something that matters and help shape the future of transport

Role description:

As a Customer Success Manager, you will be the key point of contact for SME employers, ensuring they get the most out of our scheme. You’ll drive customer onboarding, ongoing support, and account expansion while proactively managing relationships and solving any challenges that arise

What you’ll be doing

• You will own a panel of accounts and be responsible for the retention, account growth and customer experience of that panel
• You will manage their onboarding, launch and ongoing account management
• Reference to main point of contact for the employer and their team
• your panel will largely consist of SMEs & corporate sized businesses
• You will own a panel of accounts and be responsible for achieving growth targets
• You will own (and problem-solve) any queries, requests or concerns that arise within your panel of accounts
• You’ll become a product specialist with ability to build strong technical knowledge 
• Alongside your teammates, you will create, refine and implement strategy and process to drive forward the Customer Success department

What you bring to the role

• 18+ months experience in an Account Management or Customer Success role
• You can demonstrate high performance in line with or above expectations
• Extremely good people skills as well as excellent written and verbal communication skills
• You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!
• Highly motivated and driven to be part of a growing, successful team
• Excellent organisational skills and attention to detail
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About Us

Switching to an electric car is one of the most significant ways you can make a positive change towards net zero. We want to make it cheaper and easier than any other option. Salary sacrifice makes this possible, allowing employees to save 20-50% on any electric car by reducing your salary in exchange for an electric car as a benefit. This makes electric cars an affordable option for everyone.

Each person wants to make choices to achieve a net zero future. People are limited by information, access, price and complexity - this is slowing down progress globally. The pace of achieving net-zero is a huge problem because each tonne of carbon emissions contributes to climate change for centuries.

At The Electric Car Scheme, our goal is to make net zero the obvious choice.

You can offer a cost-neutral benefit that gives employees access to the most affordable way to switch to an electric car. Together we’re speeding up our ability to tackle climate change by empowering others to make sustainable choices.

The Electric Car Scheme is here to break down barriers. By empowering others to make sustainable choices, we can speed up your efforts to tackle climate change.

Benefits:

• Hybrid working with 2 days in the office (Hayes, London)
• 25 days holiday + bank holidaysAdd 1 day holiday per year service + buy / sell up to 5 days each year
• Flexible work policy with options to take into account family care
• Best in class Family Friendly Leave and PayFor example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This
• increases to 12 weeks full pay, 8 weeks half pay after year 1.
• Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
• £500 pa. personal development budget
• £100 home office budget
• Bupa healthcare
• Pension
• Equity options - own a part of the business

Why Work With Us?

• Personal growth - join us as an early employee to fast track your progression opportunities!
• Competitive salary, pension & incentives scheme to share in our success
• Voted 4.9 on Glassdoor
• Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City
• Certified Company on Otta
• Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive
• We are the UK’s only B Corp Certified salary sacrifice provider